Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a City Operations Manager you are responsible for the smooth operational flow and ensure a high quality of passenger transport in the wider Frankfurt region. You are the contact person for our local team and our local partners, involved in projects to centralize and automate processes and work towards achieving key performance indicators.
Please note this role is internally referred to as Field Manager.
What You Will Do:
- You are responsible for managing daily operations and own key performance metrics for our on-demand services
- You lead the field team on-site, work closely with the central operations team, act as a point of contact for partners and driving staff, and actively contribute ideas for process optimization
- You analyze feedback from passengers, drivers, and partners, identifying and implementing opportunities to enhance service quality
- You play a vital role in Via’s expansion efforts, driving projects like depot and charging infrastructure setup, and recruiting and training drivers
Who You Are:
- You have at least 1-4 years of work experience to guide you. We welcome people from all backgrounds and experience levels - whether you’ve worked as a store manager, had a role at a startup, or come from a completely different industry - we want to hear from you.
- You can balance the needs of different stakeholders, find the right tone in every situation and embody a positive leadership personality
- You have a quick grasp and approach complex issues in a solution-oriented manner
- Continuous improvement is your mission, and you are data-driven and passionate about technical topics
- Your German language skills are at least C1 level and your English is fluent
- You have a valid driver's license in Germany, class B
What We Offer:
- Joining a global employer with over 600 mobility deployments in 35+ countries
- Becoming part of a company that was awarded for its commitment to social good
- 30 vacation days a year
- Urban Sports Club membership
- State of the art hardware for you to perform your work worry free
- Salary Range: €45-65k. Final salary will be determined by the candidate’s experience, knowledge, and skills.
We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.
Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.
If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.
Ready to join the ride?
Via is an equal opportunity employer.
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