RAPP Chicago is looking for an Experience Architect

to join our award-winning team.

YOUR ROLE:

Using a data-inspired approach, you will architect customer journeys, illuminating opportunities for engagement and delivering deep customer value when it matters most. You’ll be responsible for bridging the gap between our strategy, creative and technology teams to design elegant and frictionless experiences. These experiences — informed by your research and data — are the blueprints used by our strategy teams to gain client adoption, our tech and QE teams to develop and test logic/interaction, and our content and design teams to create marketing collateral.

YOUR RESPONSIBILITIES:

  • Work with strategy team/s to help identify areas of opportunity for the business.
  • Collaborate with marketing sciences (analytics/research/data enablement), and tech teams to understand current-state systems, data flows, schema, and feasibility.
  • Work with account and project management to understand client-based needs, project scope and budgets.
  • Collaborate with BA teams to identify and map out current-state processes.
  • Design journeys and flows that realize the strategic vision in a simple and user-focused way leveraging the data and research above.
  • Help create presentations that showcase current and recommended user journeys as well as your thought-process and solutions in an elegant way.
  • Work with creative, content, and development teams as a resource to help bring to life and ship final products.

REQUIRED SKILLS:

  • 3+ years experience in the UX discipline with an agency or a product team.
  • Experience working as a UX Architect, UX Strategist or UX researcher a huge plus.
  • A strong portfolio highlighting ability to solve problems through schema such as journeys, flows or diagrams.
  • Proficiency in presenting research, thought processes, ideas and UX deliverables in a simple and elegant way to a broad audience using tools like PPT.
  • A spirit for relentless improvement and optimization, and a disdain for poor user experiences and complexity with a desire to simplify them.
  • Experience with process and flow mapping software such as Miro, Visio, Lucid Chart.
  • Experience with UX and design software such as Figma, XD, Sketch.
  • Strong written and verbal communication skills.

RAPP/Team DDB

The RAPP team in Chicago is an integral part of Team DDB, a multi-agency organization created by Omnicom to develop and deliver state-of-the-art marketing solutions geared towards recruiting best-in-class candidates for the US Army. We are building a modernized platform to target, attract, manage, and nurture prospects interested in joining the US Army, as well as bolster the strength of the mission critical organization protecting our borders. We’re building and configuring marketing technology and communications to drive personalization across the entire recruitment journey.

 

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

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