Project Director

ABOUT RAPP / Code

We stand up for individuality. We actively foster an inclusive workplace where diversity and individual difference are valued and leveraged to achieve the agency’s vision. And most importantly we value every individual’s wellbeing.

As a diversity champion, equal opportunities and disability confident employer and an ardent advocate of flexible working we understand that everyone has unique requirements and needs.

We are a global creative agency, but the individual really is at the heart of everything we do. We use data to find out what makes them tick. We use technology to talk to them one-to-one – but to one million at a time. And we use creativity to encourage them to engage, click, buy and bond, again and again.

Each brand is unique and has its own individual challenges. We pride ourselves in rising to each and every one of them, for brands such as KFC, Mercedes Benz, IKEA, Paypal and Virgin Media 02.

Us

L We are true advocates of Flexible Working. We ask you to work where and when you work best. We’ll be honest though, we do love seeing people in the office, because it delivers on our Culture, Collaboration and Connection. For Concentration, work where you’ll work best. We call it the 4 Cs.

Learning and Development is important. We all know that. Its why we have a dedicated Learning and Development team and offer regular career conversations and bespoke L&D programmes so that you can leave us with more than when you started.

We recognise that the work of diversity, equity and inclusion calls on all of us. That’s why we set up The Neighbourhood. A collective of people, at different stages of the DE&I journey, whether impacted or allies, dedicated to helping our colleagues take ownership and effect change across 4 key pillars; Anti-racism, Disability, Gender & LGBTQ+ and Parents & Carers.

The Health and Wellbeing of our people matters immensely. We offer Coaching opportunities for all through our partnerships with Sanctus (mental health partner who provides online coaching; you can talk about anything, personal or professional) and Sayge (1:1 professional development coaching program). We have 40 trained Mental Health First Aiders across the agency and have Babylon Health (Private GP service) for all.

You’re better at work when you feel better in yourself. So, in addition to your annual holiday, you can take a “Me” day and an “Us” day, every year. Your “Me” day is for you to invest in yourself – go after a life goal, meditate, learn to paint, bake cakes or just have a duvet day watching Netflix!

Your “Us” day is all about giving back and helping others – volunteer, pick litter at a local park, hang out with the elderly or raise money for a local charity.

We’re progressive and always open to new initiatives, for example we’ve recently partnered with Fertifa (Leading Fertility and Reproductive Health benefit providers). Because we know the journey to becoming a family isn’t always easy (that includes men too), and we support our people through that journey whether you are new parent, experiencing the menopause, or anything else in between.

Whatever stage of life you are at, we make sure you have the tools you need to have a healthy work life balance.

You

We are looking for a Project Director to lead Project Management on team x uk. This role will not be focused on the running of projects but being responsible for overseeing the programme of work and the Project Management team.

Responsibilities

Team and people management:

· Management of a team of eight PMs. Pastoral care of Project Management Team (performance reviews, 121s).

· Provide mentorship to the PM team and be the first point of escalation for issue/conflict resolution on all projects.

· Identifying a project lead amongst the team for the larger integrated briefs.

· Recruitment for any Project Management roles, and internal team moves.

· Ongoing monitoring and improving team shape, in partnership with the client lead. Defining where there are gaps and how the team can be strategically reshaped for the needs of the account. Across all departments.

Commercial:

· With Client Lead, developing the account into a well-functioning and profitable business unit, ensuring Realisation is always up to date and reflective of the team we have / want.

· Attends and actively contributes in regular internal finance meetings ie. revenue. Leads realisation and project reconciliation meetings. Ensuring the team are following Commercial process.

· Tracking financial progression, ensuring it is shared and assessed, taking the lead in suggesting and making adjustments to the project and team as needed. Instil focus on rounds of amends and scope creep in PM team.

· Oversees and signs off all offer docs. Providing ongoing guidance and training to Project Managers on accurate scoping.

· Finding ways to simplify the scoping process for the team.

· Scoping new workstreams and opportunities on team x uk - defining deliverables, time frames, budgets, and resource requirements.

· Ensure Agency, Client, Vendor, and Legal processes and requirements are being met.

· Ensures investment forms are created and approved for proactive work.

The work:

· Overseeing the team’s management of ATL, digital (paid display, social, eCRM, web content), print, retail deliverables (POS and DPOS), ensuring quality control is upheld.

· Helping the team identify risks and solutions - being a problem solver, ensuring we remain agile throughout the project lifecycle. Overall, being solutions-focused; the go-to person to delivery challenges.

· Oversee/coordinate account resources and day-to-day activities to ensure projects progress on schedule and within prescribed budget.

· Having a strategic approach to the delivery process that is within RAPP’s ways of working, but at the same time relevant for the client needs.

· Manage the programme of work - financial planning, directing, resourcing and coordinating activities.

Process:

· Identify areas of inefficiency within agency processes and workflows for the account.

· Make process improvement recommendations that makes life easier / increase revenue or deliver cost savings for the agency.

· Technology integration - Working closely with RAPP CRM product team (data, traffic, client partnership and dev). Knowledge of Salesforce desirable.

· Lead teams on process reengineering initiatives to help streamline agency operations - develop an end-to-end way of working across team x and MBUK with no doubling up of effort. Upskilling of CRM PMs to run projects end to end.

· Manage overall quality of project delivery and documentation for the account.

Experience:

· Previous experience managing a portfolio of brands / business units.

· Leadership, management and mentorship skills.

· Strong interpersonal, communication and presentation skills.

· Proven negotiation skills.

· Hands-on experience of multi channel creative delivery.

· Ability to recognise and solve potential problems, escalate issues or conflicts and continually evaluate project effectiveness.

· A calm and collected approach to problem-solving.

· Ability to thrive and remain agile in a fast-paced, high-pressure environment.

· Strong self-awareness and people-management skills.

Recruitment process

We’re not a 9 stage interview process agency. We like to keep recruitment swift, lean and individual and find that 2 or 3 stages gives all parties the opportunity to get to know each other. Plus we have a team on hand to answer questions throughout the process.

We are RAPP. And we can’t wait to meet you.