RAPP Chicago is looking for a Director of Program Management to join our award-winning Program Management team.

WHO WE ARE:

We think too much marketing isn’t us. It’s mass markets not audiences of one. Homogenous groups to be targeted, not individuals to be inspired. Segments to reach, not people with their own ideas and ambitions. It’s one size fits all and it’s dull.

When it comes to individuals, we’re fierce. We stand up for individuality. We speak up against bland, broad-brush generalizations. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations. And we commit to doing this in every aspect of our work for clients and their consumers.

We actively foster an inclusive workplace where diversity and individual difference are valued and leveraged to achieve the agency’s vision. And most importantly we value every individual’s well-being.

We are Fiercely Individual.

HOW WE DO IT:

At RAPP we are fiercely focused on the individual and how we can create value from every individual’s experience with a brand. We do this across three capability areas: customer centric consulting, creativity that inspires action and customer experience management.

Our data analysts know who that person is. Our strategists understand what they want. And our award-winning Technologists and Creatives know how to get it to them.

RAPP is an integral part of Omnicom’s Precision Marketing Group, comprising 4,000 creatives, technologists, strategists, and data and marketing scientists across 40 global markets.

YOUR ROLE:

As a Director, Program Management, you are the orchestrator of the client programs – you’re the one who knows how to make things happen.  You’re the master of the execution and process from project initiation to program delivery. You are passionate about the space from innovative, data-driven digital, platform and CRM programs. You’re creative, solutions-oriented, organized, collaborative and have exceptional people skills. 

YOUR RESPONSIBILITIES:

  • Drives operational planning and execution across multiple business units, for simultaneous and often complex integrated projects/programs.
  • Understands scope of client request and implications. Able to translate requests into tight deliverables, assumptions, scopes of work and timelines. 
  • Resolves issues large and small, under normal and adverse conditions. Able to expand risk identification across programs and solution cross-functionally.
  • Commercially manages and analyzes the account (resource, vendor, budget management) for the benefit of the financial health of the account and the agency.
  • Work with Product Team in Managing and Prioritizing Program Backlogs
  • Plan and Coordinate Delivery of Business Goals and Requirements
  • Takes accountability for project communication, collaborating with all departments from start through completion. Escalates as necessary to ensure integrity of client scopes and agency profitability, with a clear and informed point of view on how to address.
  • Leads resource management for account(s), partnering with Resource Manager and department leads, to ensure efficient and effective use of agency talent.
  • Leads and develops direct reports to ensure compliance of departmental and agency policies and expectations, building the next generation of RAPPers.
  • Is a champion of the agency process and quality work – and is responsible for optimizing workflow.

REQUIRED SKILLS:

  • 8+ years years related project management experience ideally in personalized CRM campaign management, and digital platform development at an advertising or media agency. 
  • 3+ years of people management experience (direct and indirect reports)
  • Deep knowledge of web technologies and enterprise software.
  • Understanding of system and platform technical resourcing, capabilities and management of teams
  • Evidence of working with project management methodologies and tools.
  • Skilled and experienced building strong working relationships with internal and external team(s) to manage needs and expectations throughout project lifecycle.
  • Strong communication and presentations skills – capable of presenting solutions in a clear, logical manner with an informed POV. Negotiates scopes and timelines.
  • Excellent risk management and negotiation skills.
  • Excellent leadership skills and experience in managing a diverse team across disciplines
  • Commercially minded and capable of identifying business and growth opportunities.
  • Scrum certification (CSM) a plus.

 

Our hybrid work model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like. 

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $130,000 - $160,000. This range is specific to Chicago and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

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What Makes you Fiercely Individual?

At RAPP, we celebrate and honor the fierce individuality of our people. That's why we are working hard to ensure our RAPP community represents the vibrant, diverse world around us. Part of that work includes understanding things like:

  • Who expresses interest in our open roles?
  • Of those who express interest, who then joins our agency?
  • Of those who join our ranks, who stays with us for 2+ years?

Answering these questions gives us insight into what's working and what isn't when it comes to our DE&I goals. Your responses to the below questions aren't required, but will greatly support us gaining a better understanding of the applicant-to-employee journey. Any information you provide will remain anonymous and will not in any way impact whether you move forward in our process. Thank you!

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