Job Summary:

The UX Design Manager will manage a team of UX Designers to improve and enhance our user and  customers experience on our global e-commerce website.  They will have a strong understanding of online shopping across multiple platforms including desktop, tablet and mobile.  They will expand on our existing experiences as well as build out new features and products.  This position will partner with CX, Product, IT and cross functional stakeholders to understand user needs and requirements to provide creative and thoughtful design solutions.  

 

Job Expectations:

  • Manage a team of UX designers

  • Help oversee the end-to end user experience on our global website for all platforms

  • Study the interaction between our systems & users

  • Use knowledge of user-centered design principles to give customers the best shopping experience

  • Access data to design and refine intuitive and highly functional flows across all platforms

  • Act as an ambassador by presenting and communicating the creative vision and business thinking behind concepts in a coherent and inspiring manner.

  • Be a user experience evangelist

  • Align how our design strategy impacts our customers & business goals

  • Demonstrate subject matter expertise in all areas of UX

  • Reference industry best practices but know when to break the rules

  • Monitor relevant emerging trends and technologies

  • Build, mentor and help lead the UX team

  • Build and maintain positive relationships with business partners and other technology teams

  • Define and maintain processes for the team to deliver work on-time

 

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

 

Knowledge, Skills and Abilities:

   Required:

  • Strong understanding of how to use data to measure results

  • Deep knowledge of the global digital device landscape

  • Deep knowledge of web and mobile design techniques

  • Deep knowledge and experience of user and market research

  • Passion for design and an eye for quality, taste, style, etc.

  • Appropriately balance need for efficiency and speed

  • Experience in agile/scrum software delivery practices

  • Excellent communication and presentation skills required

  • Experience leading the design of an international e-commerce platform

  • Exceptional customer service orientation and collaboration skills

  • Significant technical expertise, business sense and partnership with multiple departments is required

  • Proficient at gathering both internal and external data and turn it into decision making tools

  • Ability to work in a fast paced startup environment that runs in an agile manner

 

Experience Requirements:

 A minimum of five (5) to seven (7) years of design experience with a focus on eCommerce or related field as well as a minimum of three (3) years in a management role with direct reports. 

 

Education Requirements:

Bachelor’s Degree in HCI, Design, or Information Science required.

 

Education Requirements: 

Bachelor’s Degree required. An emphasis in Computer Science is preferred

 

Judgment/Reasoning AbilityAble to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

 

Physical Demands:  The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.  The Team Member may occasionally lift or move office products and supplies up to 25 pounds.  Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Work EnvironmentThe noise in the work environment is usually moderate.  Other factors are:

  • Hectic, fast-paced with multi-level distractions

  • Professional, yet casual work environment

  • Office environment

  • Ability to work extended hours as required

 

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Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.


About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 30,000 products, from over 1,200 brands direct to our customers in 185+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity


iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for. 


iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

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