Job Summary: 

The Network Engineer Manager is responsible for the daily network operations in a rapidly growing network infrastructure, which consists of multiple sites across North America and Asia fully integrated with MegaPort, GCP, and AWS infrastructures. Must have strong knowledge and experience with Cisco Switches, Routers, ASAs, FTDs, FMC, Prime Infrastructure, Cisco WLCs,  Cisco ISE,  and Cisco AnyConnect VPN with MFA(OKTA or DUO).

 

Job Expectations:

  • Develop and communicate a technical roadmap for the network functionality and design

  • Ensure global high availability

  • Monitor and analyze network/system logs for security and performance issues with tools such as Prime Infrastructure, and Netflow and provide metrics in this area.

  • Troubleshoot complex network issues using packet captures and analyze tcp flows.

  • Participates as a member of the Network team and collaborates on any security, firewall, or networking administration matters.

  • Possesses expert knowledge of Cisco routers, switches, multi-protocol routing concepts, VPN’s, IP/ARP/MAC, troubleshooting VLAN and/or physical connectivity for servers and other devices, troubleshooting Cisco access-list, NAT issues.

  • Proven experience and knowledge with Data Center Environments and Colocation.

  • Researches, analyzes, and recommends new solutions and technologies.

  • Participates in the on-call support rotation for monitoring and outages. 

  • Works with Managed Service Providers/Carriers and provides oversight for Service Level Agreement adherence.

  • Maintains a highly available and scalable network environment.

  • Assists with technical issues, project management, design, analysis and implementation of network solutions as needed.

  • Develops and executes mitigation plans for technical issues.

  • Prepares periodic maintenance plans and complies with change management procedures.

  • Must be analytical, organized, detail-oriented, and conscientious of time commitments and management’s requests.

  • Perform other duties as assigned.

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Qualification Requirements:

  • 5+ years managing technical team members of varying skills

  • 5+ years working in hands-on positions for a global network infrastructure

  • Bachelor’s degree in a technical field or a relevant combination of education and experience.

  • 8+ years of expertise in implementing, administering, and troubleshooting network infrastructure devices, including firewalls, routers, switches, wireless access points, and controllers, and monitoring applications

  • Current CCNA certification and CCNP certifications is a plus.

  • Extensive knowledge of network architecture including switching, routing, trunking, VLANS, subnetting, 802.11 wireless, and IP utilities.

  • Routing protocols OSPF and BGP.

  • Experience with WAN connectivity such as SDWAN and MPLS, preferably Cloudgenix.

  • Extensive technical experience working with VPN technologies (IPSEC, SSL VPN, WebVPN, AnyConnect).

  • Extensive knowledge in application transport and network infrastructure protocols (TACACS, RADIUS, SSL/TLS, DNS, DHCP, WINS, NTP, FTP, HTTP, SMTP, CIFS, LDAP, and Microsoft AD), and a deep understanding of how to support these applications/protocols when accessed through VPN and firewall appliances.

  • MPLS traffic engineering design, configuration, and troubleshooting.

  • Good working knowledge of public and private cloud services including VMware & AWS is a plus..

  • Familiarity with PCI/DSS and SOX.

  • Ability to produce and adhere to documentation – Visio, run books, RFP’s, Project Plans, Root Cause Analysis, SOP’s, etc.

Judgment/Reasoning Ability:  Ability to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner. 

Physical Demands (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is required to sit, stand, walk, reach, bend and move about the facility. Ability to reach with hands and arms and occasionally lift and/or move up to 50 pounds.

Work Environment:  The noise in the work environment is usually moderate.  Other factors are:

 

  • Hectic, fast-paced with multi-level distractions

  • Professional, yet casual work environment

  • Office / Warehouse environment

  • Ability to work extended hours as required, and as part of an on-call rotation

  • Ability to travel when necessary

#LI-JC1 #LI-REMOTE

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iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.


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We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 30,000 products, from over 1,200 brands direct to our customers in 185+ countries.

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At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for. 

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

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