Job Summary:

Safety: The Safety and Security Manager will be responsible for partnering with management to execute company safety policies and ensure compliance with all applicable local and regional regulations. The Safety and Security Manager will also be responsible for the planning and execution of all training programs in the assigned warehouse and office location. This includes all hourly training and temporary warehouse team members, as well as exempts. The Safety and Security Manager must be able to lead continuous improvement initiatives to reduce conditional and ergonomic risk in our processes to ensure a safe and healthful working environment for our team members. The Safety and Security Manager must have the capability of both helping with the designing of training processes and related material, as well as facilitating the adult learning process with participants. A successful Safety and Security Manager will demonstrate the ability to build trust and confidence with management and inspire change through providing comprehensive risk assessments and safety data analysis. The Safety and Security Manager must be an effective communicator and send clear, concise, and consistent messages, both verbally and in writing.


Security: The Safety and Security Manager will identify and eliminate sources of theft through data analysis, comprehensive process knowledge, and investigative techniques. The position will effectively provide security services and asset (lives, buildings, equipment, data, & intellectual property) protection through the design of physical infrastructure and processes in the Distribution Center. This position will supervise the security staff on a daily basis. The Safety and Security Manager will partner with the Operational team as well as cross-functional teams throughout the organization as necessary.


Job Expectations:


Manage the warehouse safety effort and ensure compliance with all regulatory requirements, i.e. lockout/tag out, confined space, fall protection, powered industrial vehicles, and company policies and procedures.

Anticipate, identify and evaluate hazardous conditions and practices.


Conduct inspections of the facility, machinery, and safety equipment to identify and correct potential hazards, and to ensure safety regulatory compliance.

Implement and administer hazard control methods and safety procedures.

Implement and maintain warehouse management safety accountability program.

Ensure Worker’s Compensation Claims Management program is administered in an effective and compliant manner in conjunction with the Corporate Safety Manager and Human Resources department including incident investigations, data analysis, and recurrence prevention program and procedures.

Respond and provide assistance in all emergency situations. Provide first aid to team members as needed and when feasible.

Develop a method to determine and prove all required Safety training is effective and maintain all Safety training records as required by company policy and law. Managed electronic filing system of all safety documents.

Work with Human Resources on team members leaving and returning from a Worker's Compensation leave of absence.

Review restrictions of injured team members and work with Human Resources and Operations department to determine if they can successfully return to work.

Report and/or review findings from incident investigations and facility inspections.

Plan and implement strategies for team member training, development and retention. Establish and maintain appropriate systems for measuring necessary aspects of training and development.

Monitor, measure, and report on team member training and development plans and achievements within agreed formats and timeframes.

Ensure safety training and all newly hired Company team members, agency employees, contractors, visitors and transferred employees (within the Company or within the facility) receive the appropriate training prior to beginning work.

Spend at least 50% of the time on the warehouse floor/grounds scanning the warehouse floor for potential hazards, speaking with team members, and working with department managers to resolve potential safety hazards.

Implement and lead a Safety Committee that will be a conduit for communication and awareness, including participating in Safety-related projects.

Coordinate with Corporate Safety Manager and manages the preparation of materials and evidence for use in hearings, litigation, and insurance claim cases.

Purchase and maintain the safety-related inventory items, such as first aid supplies, drug & alcohol testing supplies, and PPE needed for the facility.

Conduct emergency response drills on an annual basis, report results to management, and implement identified corrective actions

Safety incentive programs by compiling department results on a monthly basis and communicating results electronically and in writing. Provide recognition to department team members through monthly, quarterly, semi, and annual celebrations.

Use various communication tools and methods to create safety awareness, i.e. Safety Marque, iHerb Newsletter, CCTV, bulletin and electronic boards, etc.



The ability to understand business goals and recommend new approaches, policies, and procedures to effect continual improvements in business objectives, productivity, and development of Loss Prevention within the company

Ability to operate a surveillance system, review video, and partner with Human Resources and Operations on investigations.

Ability to write clear and concise reports.

Possess a working knowledge of access control systems including data entry and badge printing

Supervise and coach a team of contract Security Officers and ensure that they are performing according to post orders.

Ability to manage a team of security personnel on daily operations issues

The ability to be comfortable with high volume workload and not be afraid to "roll up your sleeves"

The ability to manage complex data streams to identify meaningful, actionable trends

The ability to manage multiple priorities simultaneously - oriented on results

Plan, schedule, and track project timelines and milestones

Investigate potential theft issues

Proactively manage changes in project scope, identify potential crises and devise a contingency plan

Maintain a good working knowledge of Company Handbook and Safety Policies

Maintain a good working relationship with HR and Operations Department


Knowledge, Skills, and Abilities:


Knowledge of legal and regulatory requirements that govern worker health and safety; physical assessment and ergonomic skills; strong presentation skills for training required.

Strong analytical skills’ excellent verbal and written communications skills’ proven ability to work and communicate with all levels of the organization; experience in a multi-shift operation a plus.

Work hours will be flexible to support multiple shifts with dynamically changing business needs.

CPR and First Aid certified


Previous experience in camera monitoring software preferred

Previous experience in access control systems preferred


Equipment Knowledge:

Knowledge of Microsoft Office Suite (Excel, Word, and PowerPoint).

Proficient computer skills.


Experience Requirements: Generally requires a minimum of five (5) years of safety, risk management, or related experience in a manufacturing or distribution environment. Minimum three (3) years of supervisory experience.


Education Requirements: Bachelor’s Degree in Safety Management, Occupational Safety Environment, and Health, Loss Prevention or related field preferred or a combination of education and equivalent work experience. OSHA 30-hour certification is a plus.



Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 30,000 products, from over 1,200 brands direct to our customers in 185+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity

iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for. 

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

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