Job Summary:


The Global Forwarding Manager shall be responsible for managing iHerb Logistics’ worldwide air freight forwarding activities under some guidance of the Global Logistics Director. Supporting the goals and visions of iHerb Logistics, this position shall focus on establishing new channels and making continuous improvements on and overseeing all air freight forwarding processes and procedures while managing the air freight forwarding team with their performance and development. This position is encouraged to drive new strategies, enhance existing processes through automation and coordinate with various internal and external parties to ensure iHerb maintains a best in class air freight forwarding functions. 


Job Expectations:

  • Under some guidance of the Global Logistics Director, manage air freight forwarding business with all necessary steps including obtaining licenses, permits, etc., and continue to ensure renewals and other steps needed are taken to retain a freight forwarder status

  • Investigate and execute the most appropriate route for a shipment, taking into account the perishable or hazardous nature of goods, cost, transit time and security

  • Negotiate contracts and freight forwarding related costs to keep iHerb Logistics’ overall freight forwarding and its related costs down

  • Review weekly freight forwarding transportation cost analysis and vendor invoices and review with the Director

  • Manage the performance of all freight forwarding vendors and secure high quality service

  • Maintain knowledge of latest and relevant legislation, political situations and other factors that could affect the movement of air freight

  • Support the senior leadership in developing freight forwarding strategies and processes for entering new markets on a global basis, including the assessment and review of design alternatives and design change proposal impacts

  • Explain proposed solutions to management and other interested parties through written proposals and oral presentations

  • Ensure necessary export documents and other related documents vital for exportation are properly processed and in place, such as commercial invoice, packing list, inland/straight bill of lading, banking documents, shipping instructions and other documents

  • Implement and maintain communication and control through all phases of the freight movement, including the production of management reports and statistical and unit-cost analysis

  • Communicate with airlines and air freight related industry companies to ensure on time load and delivery of cargo

  • Advise the OPS team on appropriate packing, taking into account the climate, terrain, weight, cost and nature of goods and also the delivery and warehousing of goods at their final destination

  • Arrange insurance as necessary and assist in the event of a claim

  • Offer tailored IT solutions and electronic data interchange (EDI) connections

  • Utilize advanced automated systems to enable real-time tracking of shipments

  • Arrange and coordinate with inspection companies and manufacturing/suppliers for the examination of freight to countries that require pre-export inspection when necessary

  • Direct team activities, establishing task priorities, scheduling and tracking work assignments, providing guidance and ensuring the availability of resources 

  • Review freight forwarding performance with freight forwarding and its related vendors against targets, benchmarks and service agreements and report to the Chief Operating Officer and/or Director during scheduled meetings

  • Lead and develop team members


Knowledge, Skills and Abilities:


  • Develop policies, procedures, methods, or standards 

  • Highly motivated and well organized

  • Good communication and analytical skills

  • Ability to work independently and meet deadlines

  • Knowledge of freight forwarding operations

  • Bilingual or multilingual a plus


Equipment Knowledge:

  • Knowledge of Microsoft Office


Experience Requirements:

Generally requires a minimum of Three (3) years of experience in a freight forwarding environment with deep knowledge of transportation economics and supply chain. Generally also requires a minimum of two (2) years of management experience





About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 30,000 products, from over 1,200 brands direct to our customers in 185+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity

iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for. 

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

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