Job Summary:  

The Senior Human Resources Business Partner will provide strategic planning and tactical guidance to managers and team members, including coaching, counseling, employee relations, performance management, team member development and retention. This role will ensure the adherence of company policies and procedures throughout the organization. This position is responsible for delivering and/or coordinating Human Resources activities and initiatives. This may include driving corporate-wide initiatives as well as department specific activities.


Job Expectations: 

  • Partners with HR leadership, Sr. Human Resources Business Partner and management in the ability to recommend new approaches to effect continual improvement with productivity, development, culture and initiatives driving the company’s business goals and objectives

  • Reviews factual data, metrics, to identify the strengths and weaknesses of alternative solutions, conclusions or approaches for success or resolving issues 

  • Partners with Total Rewards, Total Management and Safety and Security teams with implementation of company programs and processes

  • Serves as a liaison and voice of the internal departments with implementing communication initiatives to align team members with iHerb’s shared values and talent standards

  • Understands international HR practices including but not limited to, European and Asian countries among other

  • Leads strategic discussion with business leaders to augment their decision making; able to earn the respect as key member of the leadership team

  • Partners with the leave of absence representative for leave of absences, accommodations, disability requests  to ensure compliance with company policy as well as state and federal regulations (FMLA, PDL, CFRA, ADA, USERRA, Covid-19)

  • Conducts investigations on employee relations issues, including discrimination, sexual harassment and other work-related issues; recommends appropriate resolution of complaints, monitors results, writes summary reports and partners with the management team for corrective action plans and disciplinary

  • Partners with Sr. HR Business Partner, HR Director, legal counsel for EEOC, DFEH claims and professionally represents the company

  • Provides support to  management on team member performance snapshots/check-in’s, end of year performance management, promotions, reorganizations and other team member programs

  • Provides support to management with defining new roles, updating job descriptions and ensuring roles are competitive with business and market strategy 

  • Maintains confidentiality with sensitive information, documents, e-mails and in handling employee relations issues, inquiries, complaints, leaves of absences, accommodations

  • Partners with the Sr. HR Business Partner and HR Administrative team to provide full-cycle HR support to management and team members from onboarding to offboarding

  • Provides advice, interpretation on company policies and procedures, and coordinates the resolution of specific policy-related and procedural issues and inquiries

  • Oversees the off-boarding process by ensuring termination packets are prepared as required, coordinating final pay with the Payroll department, conducting termination meetings and notifying appropriate personnel 

  • Responds to requests for team member records, subpoenas, legal, law enforcement

  • Oversees the coordination of company-wide events, outreach community events, meeting with event representatives and vendors, branding initiative and negotiating contracts

  • Implements and supports management and team member training for development needs,  annual mandatory training and corrective mandatory training



The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.


Knowledge, Skills and Abilities:


  • An approachable and influential personality with the ability to connect with team members and build strong relationships across all levels of the organization

  • Must have Global experience preferably in Asia and Europe  
  • Strategic mindset with an ability to craft messages to all levels of the organization

  • Passion for innovative HR solutions and process improvements

  • Ability to be sensitive to other’s needs/feelings with empathy and the ability to take an objective position when gathering facts regarding sensitive matters

  • Knowledge of federal and state laws regarding all human resource areas including: benefits, employment, wage and hour regulations, ADA, EEO, NLRB, leaves of absence (FMLA/CFRA/PDL/USERRA) 

  • Ability to research and interpret employment laws and regulatory changes, participating in continuous HR training

  • Excellent verbal and written communication skills, including the ability to conduct presentations, facilitate meetings and provide training

  • Ability to maintain confidentiality as required

  • Possess excellent organizational and time management skills

  • Ability to accept criticism, and to calmly and effectively deal with high stress situations

  • Ability to work independently including the ability to research and resolve issues with minimal supervision

  • Proven ability to work effectively in a team environment

  • Ability to manage several complex projects simultaneously while working under pressure to meet deadlines

  • Bilingual, Spanish speaking preferred, where applicable 

  • Ability to locally travel up to 25%


Equipment Knowledge: 

  • Experience with Microsoft Office Suite (Word, Excel, PowerPoint)

  • Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred


Experience Requirements:

Generally requires a minimum of 6+ years’ experience in progressively responsible human resource roles, and at least 3 years in a supervisory role in a fast-paced environment. Strong leadership skills; leading and developing other HR professionals. Experience working in a HR Corporate or large organization environment, e-commerce preferred.


Education Requirements: 

Bachelor’s Degree in Business Administration, HR Management, Organizational Management or related field preferred, or a combination of education and equivalent work experience. Professional Certification (PHR, SPHR, SHRM-CP) a plus






About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 30,000 products, from over 1,200 brands direct to our customers in 185+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity

iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well and plan for the financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For our international team members, you may be eligible for similar benefits depending on the country where you are employed. For a more comprehensive listing, visit Please discuss the specific benefits for which you may be eligible with your local HR representative/recruiter.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

Apply for this Job

* Required

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at iHerb are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.