This position will monitor and analyze master data, key data, and master relationship data within the organization. The individual will be responsible for implementing policies and procedures for the day-to-day operational and administrative management of system data. The individual will add value by understanding how Master Data is used in business processes and ensures that the Master Data is accurate, complete and transaction ready. The position requires exceptional global master data knowledge, interpersonal skills, and the ability to multi-task in a fast-moving environment. This role will be part of the Planning & Inventory team and will have a strong collaboration with the business operations, merchandising, accounting, and marketing teams.
Coordinate and execute Master Data creation and maintenance
Provide governance services in support of master data management, hold requestors accountable to Master Data standards and guidelines
Recommend and execute continuous improvement of master data management processes
Drive global master data integrity and compliance with policies and procedures by working with cross functional partners to address identified gaps that may drive inconsistent data
Provide data expertise and guideline knowledge on downstream impacts of inaccurate data to influence accountability, to support global data synchronization initiatives and guideline compliance
Provide master data conflicts/problem resolution support and education by working with business process owners to help troubleshoot data requirements
Support standardized data design, naming, consistent data definitions and usage through assigned projects and operational responsibilities
Monitor/audit master data and remediate issues to maintain defined levels of quality
Provide analytical support to other departments as necessary to assist with problem solving
Comply with company policies and procedures, including safety, business ethics, and standards of conduct
The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.
Knowledge, Skills and Abilities:
Demonstrated knowledge and experience in researching, analyzing, interpreting, and synthesizing information to make an informed decision and/or share the knowledge with team members
Understand enterprise/master data management concepts, principles, and best practices
Understand ERP systems and supply chain management concepts
Understand the use of technology tools that enable demand and supply planning and reporting, along with collaboration with external stakeholders
Strong computer skills and proficient in ERP systems, Google, and Microsoft tools
Advanced Excel skills
Strong analytical skills, data management and retail math knowledge
Ability to communicate written and verbally in a professional manner with people at all levels of the organization and external contacts
Detail oriented, team-player
Google G Suite skills desired
SAP Experience a plus
Tableau Experience a plus
Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
Generally, requires a minimum of two (2) years of relevant experience required, preferably in an e-commerce environment.
Bachelor’s Degree in Information Technology, Mathematics, Business or related field preferred, or a combination of education and equivalent work experience. Certified CDMP or DGSP a plus.
Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.
Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment: The noise in the work environment is usually moderate. Other factors are:
Hectic, fast-paced with multi-level distractions
Professional, yet casual work environment
Office / Warehouse environment
Ability to work extended hours as required
iHerb is a leading global eCommerce retailer with an emphasis on providing an exceptional selection of nutritional and wellness products for the past 25 years. With over 30,000 products shipped to over 180 countries, we provide the best overall value for natural products through an innovative and efficient supply chain process.
Our teams have a strong sense of commitment and pride in their work, which has allowed us to grow, even during the recent pandemic. At iHerb, our purpose is to empower people to enhance their health, happiness, and well-being — that starts with valuing our team members by providing a positive work environment with competitive benefits. Our five shared values unite our team members across the globe and provide a stable foundation. These values speak to who we are, the culture we’re building, and how every single team member contributes to our larger company vision.
iHerb's Shared Values
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly · Embrace Diversity & Inclusion · Strive for Simplicity
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well and plan for the financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. Below is a snapshot of the benefits we offer our team members. For a more comprehensive listing, visit www.iHerbBenefits.com.
- Medical Care: Starting in 2021, iHerb covers 100% of the associated cost for medical benefits
- Dental and Vision benefits
- Safe Harbor 401(k) + company match (100% of the first 6% of the employee’s contribution)
- Company-paid Term Life Insurance
- Short and Long Term Disability
- Flexible Spending Account (for qualifying expenses)
- Pet Insurance
- Voluntary Supplemental Benefits
- Education Reimbursement Programs
- Professional Development and Job Training
- Wellness Programs with opportunity to earn up to $300 per year
We strive for innovation, targeted at delivering a customer-centric experience while transforming the online shopping experience. We change direction and define ourselves in the idea that individually we are incredible but united our growth is infinite and paramount to our success. iHerb strives to be the global industry leader!
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.