Job Summary:

 

The UX Design Manager will manage a team of UX Designers to improve and enhance our user and  customers experience on our global e-commerce website.  They will have a strong understanding of online shopping across multiple platforms including desktop, tablet and mobile.  They will expand on our existing experiences as well as build out new features and products.  This position will partner with CX, Product, IT and cross functional stakeholders to understand user needs and requirements to provide creative and thoughtful design solutions.  

 

Job Expectations:

  • Manage a team of UX designers

  • Help oversee the end-to end user experience on our global website for all platforms

  • Study the interaction between our systems & users

  • Push pixels to make sure your designs are worthy of being seen

  • Use knowledge of user-centered design principles to give customers the best shopping experience

  • Access data to design and refine intuitive and highly functional flows across all platforms

  • Act as an ambassador by presenting and communicating the creative vision and business thinking behind concepts in a coherent and inspiring manner. Be a user experience evangelist

  • Align how our design strategy impacts our customers & business goals

  • Demonstrate subject matter expertise in all areas of UX

  • Reference industry best practices but know when to break the rules

  • Monitor relevant emerging trends and technologies

  • Build, mentor and help lead the UX team

  • Build and maintain positive relationships with business partners and other technology teams

  • Define and maintain processes for the team to deliver work on-time

 

Knowledge, Skills and Abilities:

   Required:

  • Strong understanding of how to use data to measure results

  • Deep knowledge of the global digital device landscape

  • Deep knowledge of web and mobile design techniques

  • Deep knowledge and experience of user and market research

  • Passion for design and an eye for quality, taste, style, etc.

  • Appropriately balance need for efficiency and speed

  • Experience in agile/scrum software delivery practices

  • Excellent communication and presentation skills required

  • Experience leading the design of an international e-commerce platform

  • Exceptional customer service orientation and collaboration skills

  • Significant technical expertise, business sense and partnership with multiple departments is required

  • Proficient at gathering both internal and external data and turn it into decision making tools

  • Ability to work in a fast paced startup environment that runs in an agile manner

 

Experience Requirements:

Generally requires a minimum of five (5) to seven (7) years of design experience with a focus on eCommerce or related field. Two (2) plus years in a Supervisory role preferred.

 

Education Requirements:

Bachelor’s Degree in HCI, Design, or Information Science required.

 

#LI-MM1

At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well and plan for the financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. Below is a snapshot of the benefits we offer our team members.  For a more comprehensive listing, visit www.iHerbBenefits.com. 

  • Medical Care: Starting in 2021, iHerb covers 100% of the associated cost for medical benefits
  • Dental and Vision benefits
  • Safe Harbor 401(k) + company match (100% of the first 6% of the employee’s contribution)
  • Company-paid Term Life Insurance
  • Short and Long Term Disability
  • Flexible Spending Account (for qualifying expenses)
  • Pet Insurance
  • Voluntary Supplemental Benefits
  • Education Reimbursement Programs
  • Professional Development and Job Training
  • Wellness Programs with opportunity to earn up to $300 per year


We strive for innovation, targeted at delivering a customer-centric experience while transforming the online shopping experience. We change direction and define ourselves in the idea that individually we are incredible but united our growth is infinite and paramount to our success. iHerb strives to be the global industry leader!

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

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