Job Summary:

The Global Logistics Coordinator is responsible for coordinating and tracking, both domestic and international, worldwide shipments from their starting points to final destinations in the most efficient and cost-effective ways possible. These coordinators must always stay up-to-date with developments in their field ensuring that they keep track of the Customs regulations and route-services of other shipping companies. The GL Coordinator must leverage their strong analytical skills and extensive knowledge of company policy as it relates to shipping and export rules and regulations.

 

 

Job Expectations:

  • Communicate to the Global Logistics Supervisor any discrepancies of lost, damaged, delayed and/or customs shipment issues. The GL Coordinator will work with various logistics vendors to ensure shipments are properly sent to their correct destination in a timely manner

  • Maintain order management discrepancies and communications, both domestic and internationally, as it relates to shipments while facilitating the process to enhance the efficiency

  • Resolve undeliverable shipment discrepancies with the corresponding internal departments to determine and analyze the root cause

  • Research lost shipments, broken items, prohibited items, customs rejection shipments and tracking between custom brokers and the company

  • Daily follow-up with various logistics vendors to ensure timely process flow including but not limited to ensuring resolution of any shipping related issues

  • Perform audit review of logistics processes with the management team when necessary

  • Attend GL team meetings and organizational initiatives as necessary

  • Support special projects when needed as assigned by the management team

  • Exercises discretion and independent judgment on routing decisions, freight planning and financial impact

 

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

 

 

Knowledge, Skills and Abilities:

   Required:      

  • Excellent Communication and Interpersonal skills

  • Ability to respond effectively and efficiently to customer challenges using independent judgment to make freight planning decisions in the customer’s and the company's best interest

  • Strong attention to detail with proven accuracy

  • Strong problem solving skills and creativity

  • Knowledge of customer service principles and practices

  • Strong customer and carrier management skill

 

Equipment Knowledge:

  • Strong computer skills, proficient with (MS Office; Word, Excel, PowerPoint)

  • Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

 

Experience Requirements:

Generally requires a minimum of one (1) year of related experience, or two (2) years of related experience preferred.

 

Education Requirements:

Bachelor’s Degree preferred, and/or equivalent work experience.

 

 

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

 

 

Physical Demands:  The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.  The Team Member may occasionally lift or move office products and supplies up to 25 pounds.  Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

Work Environment:  The noise in the work environment is usually moderate.  Other factors are:

 

  • Hectic, fast-paced with multi-level distractions

  • Professional, yet casual work environment

  • Office / Warehouse environment

  • Ability to work extended hours as required

#LI-JR1

At iHerb we strive for innovation, targeted at delivering a customer-centric experience while transforming the online shopping experience. We change direction and define ourselves in the idea that individually we are incredible but united our growth is infinite and paramount to our success. iHerb strives to be the global industry leader!

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

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