Head of Global IT Support Engineers

Welcome to Celonis, the global leading Process Mining software company and one of the world's fastest-growing SaaS firms. We believe that every company can unlock its full execution capacity and for that, we are currently recruiting a Global Head of IT Support.

The Role:

As the Global Head of IT Support you will play a pivotal role in leading a global business unit, helping them to perform to an exceptional level, with a view to building a best in class team. Ultimately, you will have the opportunity to strategise & scale this team with one of the most exciting global brands in the Process & Data Mining domain. If this sounds like the right opportunity for you please read on!

Your key tasks will include:

  • Manager & 1st contact person for global internal IT Support Engineers
  • Coordination, planning and scaling the global team of IT Support Engineers in a hyper-growth company
  • Strategic cooperation with the Head of Global IT
  • Responsible to plan, coordinate & realise  the global IT support under consideration of existing SLAs
  • Budget planning
  • Continued optimisation & automation of an hyper-growth IT support environment
  • Report weekly to the Global Head of IT
  • Develop documentation standards/user/project guides for employees and IT support engineers
  • Communication with international team leads to understand, identify and optimise the internal IT support globally

Your past management experiences will cover:

  • Substantial experience managing a team of at least 5 technical staff / specialists
  • Have lead an international IT support environment 
  • Deep understanding of IT support topics in a hyper-growth company
  • Handling the modern workplace and providing suitable solutions to a variety of challenges
  • Full Involvement with professional training programmes

Your technical knowledge should cover:

  • Azure AD 
  • Active Directory 
  • Cloud & Virtualisation  
  • Google GSuite 
  • Solid experience covering administration of Cloud-based ticket systems based on ITIL standards
  • Collaboration Tools: Slack/O365/Zoom

What Celonis can offer you:

  • The unique opportunity to work within a new category of technology, Execution
  • Investment in your personal growth and skill development (clear career paths,
    internal mobility opportunities, mentorships, yearly development stipend)
  • Great compensation and benefits packages (stock options, 401(K) matching,
    generous time off, parental leave, and more)
  • Work from home support (mindfulness tools such as Headspace, monthly
    remote working stipend, flexible working hours, virtual events and workshops)
  • A global and growing team of Celonauts from diverse backgrounds to learn
    from and work with
  • An open-minded culture with innovative, autonomous teams
  • Employee resource communities to help you feel connected, valued and seen (Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
  • A clear set of company values that guide everything we do: Live for Customer
  • Value, The Best Team Wins, We Own It, and Earth Is Our Future

About Us:

Celonis believes that every company can unlock its full execution capacity. Powered by its market-leading process mining core, the Celonis Execution Management System provides a set of applications, and developer studio and platform capabilities for business executives and users to eliminate billions in corporate inefficiencies. Celonis has thousands of global customers and is headquartered in Munich, Germany and New York City, USA with 15 offices worldwide. Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better

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