We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.
The Team:
The Product Operations team is a key function within the Product Organization. Its mission is to relentlessly pursue operational excellence within and beyond our product & design teams while championing a culture of business acumen and ensuring alignment with Celonis’ strategic goals and customer needs. We do so by building, maintaining, and running tools & processes in the product organization and its interfaces. You will be reporting to the Manager of the Product Operations team.
The Role:
As a Product Operations Manager, you will act as a trusted advisor and business partner to Product Management while working cross-functionally with engineering operations, go-to-market and many more departments in the rest of the company (Marketing and Communications, Legal, InfoSec, Data Protection, Enablement, Partner Management, Customer Value Org, Finance, ..). The Product Operations team owns processes such as product launch management, feature requests, customer engagement programs for new features, roadmap planning, and many more. You will drive recurrent operations, provide project management support, and / or drive your own projects within this scope.
The work you’ll do:
- Participate in the product launches of our most strategic product launches and support the launch preparations across 10+ departments across the company (product, technical writing, support, commercials, marketing, GTM strategy, enablement, value engineering, services, ecosystem, ..)
- Support, improve and operate internal operating processes of the product team (e.g. feature requests, roadmapping, customer engagements for new product features, ..)
- Engage with multiple stakeholders, develop business insights, and partner with other Celonis organizations to deliver cross-company impact
The qualifications you need:
- Bachelor’s degree or Master’s degree
- Previous experience in working in product or operation roles at an enterprise software company in preferred but not required
- Proven project management experience working on technology products
- Proven experience in running or supporting complex projects with multiple stakeholders, aggressive schedules, and scarce resources (preferably in a software company)
- Fluency in English
- Ability to communicate effectively with technical and non-technical individuals
- Proficiency in building long-lasting customer relationships and scalable GTM plans within a rapidly growing organization
- Strong sense of empathy to care deeply about our (internal and external) customers’ problems
- Ability and willingness to tackle complex problems, using both quantitative and qualitative approaches
- Proactive attitude to successfully navigate through a fast-paced, innovative, enterprise technology environment
What Celonis can offer you:
- The unique opportunity to work with industry-leading process mining technology
- Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
- Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more)
- Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
- A global and growing team of Celonauts from diverse backgrounds to learn from and work with
- An open-minded culture with innovative, autonomous teams
- Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
- A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future
About Us
Since 2011, Celonis has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organisation has a common language about how the business works, visibility into where value is hidden and the ability to capture it. Celonis is headquartered in Munich (Germany) and New York (USA) and has more than 20 offices worldwide.
Join us as we make processes work for people, companies and the planet.
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.
