Bottomline is at the forefront of digital transformation. We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid. Our culture of Working with and for each other enables us to delight our customers. We empower our teams to think like owners driving customer satisfaction, helping them grow their business and win in their markets.
We are looking for an Operations Specialist to innovate, win, and grow with us in Portsmouth, NH or South Portland, ME.
As a member of the Paymode-X Operations team your primary responsibilities include processing outbound supplier payments for our business to business payment network. This dynamic person will work with our bank partners, external Clients, and internal business associates to leverage any and all resources required to effectively and efficiently complete payment processing on time. This role will also require you to learn and support other areas of the Operations team. Daily tasks may include working ACH returns, check stop payments, revenue collection, payment monitoring, and inbox management.
How you’ll contribute:
Develop a deep understanding of Paymode-X payment processing, funding methods, Client trends, and business needs
Prioritize payment processing and Client Delight within every assigned task
Collaborate with team members on innovation, process improvements, and problem solving
Utilize your sense of urgency during critical processing to ensure payments are delivered on time, every time
Analyze and assess Client payments and funding while providing succinct and clear communication internally and externally
Be willing to work 10:30am – 7:30pm when needed to support Operational tasks
What will make you successful:
Prior experience in Treasury, Cash Management, Operations, or Banking
Propensity for team collaboration and positive attitude in the face of urgent, critical tasks
Excited to analyze situations, gain diverse skills, enhance work output, and engage in robust problem-solving with teammates.
Detail-oriented, organized, and able to make decisions with a sense of urgency based on known deadlines and Client Delight
Strong communication (verbal/written) and customer service skills
Ability to perform self-guided research using a variety of internal tools, phone, and email
Identify, improve, and follow existing policies and procedures while consistently applying them in daily duties
Be ready and willing to adapt to positive change in a dynamic, growing environment
Proficiency utilizing the Microsoft Office Suite, especially Excel
You’ll love Botttomline because in everything we do we seek to delight our customers and we are passionate about building a company of which we can all be proud, and this starts with building amazing teams filled with team members that challenge you every day.