Bottomline is at the forefront of digital transformation. We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid. Our culture of Working with and for each other enables us to delight our customers. We empower our teams to think like owners driving customer satisfaction, helping them grow their business and win in their markets.

We are looking for a Senior Production Support Engineer to innovate, win, and grow with us!

Bottomline Technologies Digital Banking and Business Solutions division serves a variety of top-tier banks and financial institutions. We provide our customers with web-based software for online banking, payments management, cash management, treasury, and accounts payable automation. We are seeking an incredible new team member to provide support and ensure customer delight.

We are looking for an expert at troubleshooting complex customer production problems in a variety of environments, including BT hosted application environments. You have experience serving as a senior member of a technical production support team, are a master problem solver and have a propensity for driving problems to resolution with an eye on creating the best outcomes for our customers and our business.

If you answer YES to the below questions, we would love to speak with you!

Do you have strong troubleshooting skills and excel at problem solving?
Do you enjoy learning and digging to know more?
Would you want to work directly with customers helping to delight and ensure excellent communication?
Do you enjoy working cooperatively across teams to gather issue information and drive to resolution?
Are you comfortable speaking to a crowd?

How you’ll contribute:

Perform production support, troubleshooting and maintenance.
Remotely and locally debug code using the Bottomline standard tools on BT technology and architecture.
Work with L3 engineering teams on incidents and defects.
Work as a resource for operational process & technology in support of the platform and customer base.

Manage queries in line within a structured case management discipline and achieve the required Service Level Agreements.
Develop and maintain SQL and script monitors.

Perform code reviews to assist with the location of root cause.
You’ll provide occasional “after-hours” high-severity issue support.

What will make you successful:

Bachelor’s degree, preferably Computer Science degree, and 3-5 years prior experience in a Production Support role.
Minimum 1-years of experience developing Web applications utilizing Oracle database & SQL.
Demonstrated working knowledge of JavaScript and Java Based Web Applications.
Previous experience in a customer facing role, including excellent written and oral communications skills.
Outstanding analytical and triage skills to review application logs to identify root cause.
Ability to prioritize effectively and handle shifting priorities professionally.
Participation in the complete life cycle of an enterprise-wide, web-based application.
Good understanding of Networking principles.
Databases and SQL query language.
Unix/Linux bash command skills.
Advantageous Skills: ELK, Grafana, Rest API calls, Postman, Git, GitLab, Bitbucket, PyCharm, Oracle WebLogic, IBM WebSphere, Tomcat, Apache.

*Open to remote team members

You’ll love Bottomline because in everything we do we seek to delight our customers and we are passionate about building a company of which we can all be proud, and this starts with building amazing teams filled with team members that challenge you every day.

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

LinkedIn Profile

Website

If you're an employee referral, please provide the name of the employee

Are you legally authorized to work in your country of application *

Will you now or in the future require visa sponsorship? *

Do you now or have you in the past worked for Bottomline Technologies? *

What is your notice period? *

What are your compensation expectations with this role? *

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Bottomline’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Are you Hispanic/Latino?

Please identify your race

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Our system has flagged this application as potentially being associated with bot traffic. Please turn off any VPNs, clear your browser cache and cookies, or try submitting your application in a different browser. If this issue persists, please reach out to our support team via our help center.

Please complete the reCAPTCHA above.