Bottomline is at the forefront of digital transformation. We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid. Our culture of Working with and for each other enables us to delight our customers. We empower our teams to think like owners driving customer delight, helping them grow their business and win in their markets. 

We are looking for an experienced Operations Analyst in Portsmouth, NH, to innovate, win, and grow on the Bottomline Global Customer Operations team. This is a collaborative, exciting, fast-paced environment. As an Operations Analyst you will leverage your business and technical knowledge to design, build and implement efficient, effective and scalable customer facing technology and process solutions to address business requirements.

How you'll contribute:

  • Acquire and cleanse data, perform data analysis, develop reports and visualizations, and troubleshooting data issues
  • Work closely with business owners to understand organizational objectives and prioritize data requirements
  • Perform Research tasks using a variety of internal and external tools to validate information
  • Gather and document business requirements using interviews, workshops, surveys, use cases, scenarios, and data analysis
  • Define project requirements, meet with internal customers to understand business issues and propose viable solutions
  • Create and develop test plans, test scenarios, test scripts based on business requirements to be used in testing customer facing applications
  • Partner with project teams and business leaders to complete design and test specification for external customer facing applications, completing analysis of requests, and testing of code changes prior to handing back to internal customers for end user testing
  • Drive or assist in driving systems and User Acceptance Testing (UAT) programs
  • Work directly with technical implementation engineers to have changes completed and fully tested before promotion to production environments
  • Work with customers, third party vendors and internal departments to diagnose and resolve technical software issues as needed
  • Assist with defining project and change management plans in preparation for project implementations
  • Deliver formal training programs and material for internal customers on customer facing technology solutions and implementations
  • Provide informal technical training and assistance to colleagues as needed
  • Support internal customers in resolving technical issues that affect our customer facing tools and technology
  • Ensure process documentation is produced and kept up to date
  • Provide status updates orally and in writing to team members including project leaders, IS leaders, business sponsors and executive staff
  • Be willing to take on special projects and analyze data that will help Bottomline improve business decisions

What makes you successful:

  • A strong background with relevant business analysis experience
  • Strong communication (verbal/written) and customer service skills 
  • Experience in an agile development environment
  • Experience leading multi-person customer facing projects or activities
  • Analytical with the ability to turn insight into action with a logical and methodical approach to problem diagnosis and resolution
  • Strong experience with MS Office including Word, Excel, PowerPoint, and Visio
  • Ability to work independently and highly self-motivated, able to take high-level requests and translate them into actionable tasks
  • Experience working with 3rd party software and software diagnosis
  • Ability to prepare documents, presentations and present to all levels of management
  • Highly organized with an ability to multi-task across different tasks and activities
  • Must be flexible and adaptable to positive change in a dynamic growing environment, taking on a variety of tasks and activities

 You’ll love Botttomline because in everything we do we seek to delight our customers and we are passionate about building a company of which we can all be proud, and this starts with building amazing teams filled with team members that challenge you every day.






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