How you'll be contributing to Accurx as a Customer Success Manager...

As Accurx has become the go-to communication software in healthcare, our customer base is growing. We have a broad range of customers including GP surgeries, NHS commissioning bodies, hospitals, private healthcare organisations, charities and pharmaceutical companies, each with their own needs and goals.

The key to our future success will be to ensure that Accurx is known for enabling our customers to achieve their goals, sustaining deep relationships and delivering great service.

Our Customer Success Managers (CSMs) are the first point of contact for all our commissioning customers' needs. CSMs cover inbound requests and are also proactive to establish a program of engagement for each major customer. They ensure that relevant stakeholders are up to date with progress throughout the lifetime of the contract - from onboarding and implementation through to contract renewal and account growth - and have the relevant information to track progress towards their goals. CSMs help establish an understanding of the value Accurx is delivering to the customer.

Where needed, Customer Success Managers bring together key teams from across Accurx to help our customers with specific needs. They work closely with customers  to support the renewal of existing contracts and find opportunities for customers to use a wider set of Accurx products to support revenue growth in  their region.

Your day to day tasks, should you choose to accept this mission... 🤝

In your first 6 months, the focus will be on building and nurturing strong relationships with a set of ICB's (Integrated Care Boards) initially focused on Primary Care, by:

  • Leading customer engagement, understanding customer needs, demoing our products
  • Managing a pipeline of contract renewals and mitigating against potential churn risk
  • Creating presentations and resources to foster meaningful interactions with our customers
  • Feeding your learnings back to the product teams to ensure that we're building what our users and customers need
  • Supporting to build out the Customer Success function with the processes and tools we need to help us hit our ambitious growth targets
  • Working with Business Development team to build strong stakeholder relationships, understand digital plans and current strategies of ICBs across the whole health system

What the team say... 🔊

"As a Customer Success Manager at Accurx you have a unique opportunity to engage directly with customers, collaborate across a wide variety of teams and be at the forefront of our growth through effectively nurturing customer relationships. You are the eyes and ears of Accurx, and by taking time to truly understand, predict and translate customer needs it means our products will always be industry leading - creating amazing outcomes for NHS staff, patients and the health system as a whole." Helena Brown, Customer Success Lead

If you want to hear from some of our Accufolk about what it's like to work for us, take a look at a video from our 2023 summer conference!🤩

We'd really like to hear from you, if ...

  • You have strong experience in Customer Success or Account Management
  • You use your initiative and creativity to solve problems
  • You're an excellent communicator with the ability to translate complex to simple and bring your ideas to life
  • You have a keen sense of risk and opportunity and effectively balance those to deliver against business targets and goals.
  • You have a proven track record in building deep and lasting customer relationships
  • You are a strong advocate for customers, effectively translating the voice of customer back to internal teams
  • You're mission-driven: you care about positively impacting the lives of millions
  • You’re always collaborating: you place team success over personal success and you enjoy working in an open, collaborative environment.
  • You demonstrate responsible ownership: when you see something not working, you'll flag it and be part of the solution
  • You seek continuous improvement: you’re always developing new skills and insights, while exploring ways to do things better
  • You’re mindful of balance: you're conscious of your own health and that of others. You think carefully about how best to focus your efforts, knowing when to push yourself to reach a goal.

What do we offer? 🤔

💰 £45,000 - £53,000 + the value of £31,500 share options

🤝 Access to Happl - a flexible benefits provider with a given budget of £600 to spend on perks of your choice. Options include private health insurance, wellness providers and more.

🏢 We are office first, all accuFolk come to our office in Shoreditch 3 days per week, with the option to work remotely 2 days a week. Read more about our policy here.

📚 Allocated annual learning & development budget 

🐣 Enhanced parental leave policy

🙏 Prayer, meditation and breastfeeding room

🗣 In house therapists available daily

🌴 Working abroad policy

👩‍🍳We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!

...And much more.

 

Like the sound of this role and want to know more about the company? Here's more about us...

We’re a fast-growing healthcare technology company which makes it easier for patients and healthcare teams to communicate.

Accurx is where conversations happen with and about patients. Our software helps doctors, nurses, pharmacists, administrators and other professionals to seamlessly connect with both patients and each other.

Our mission is simple: everything we do is to make patients healthier and healthcare staff happier. Today, Accurx is used in 98% of GP practices nationwide and every day more healthcare professionals are using our software in hospitals, pharmacies, care homes and the community.

We’re passionate about staying close to our users, which is why everyone at Accurx visits a GP practice at least twice a quarter to understand how a practice runs, the difficulties they face with technologies and how we can help. 

Head over to our main careers page to find out more about the team and our candidate hub. You can also find out more about us on Medium, LinkedIn and Twitter & Instagram.

Our YouTube channel is full of demos of our product, webinars we have held with our users and some clips about life at Accurx.

Diversity & Inclusion

Accurx is committed to being an inclusive employer - you can find out more about this commitment here. As part of this, we’re glad to accommodate candidates who need adjustments throughout the interview process.

We've officially been accredited as a flexible workplace by Flexa® Careers. 🙌


       

 

Pre-employment Screening

All successful candidates are asked to complete a Basic DBS check along with other pre-employment checks (referencing & right to work). You can find more on our process here. If you’d like to ask questions before you apply please email jobs@accurx.com.

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Accurx Diversity & Inclusion - Voluntary Demographic Questions

Our team needs to be diverse to encourage the right conversations and challenge how our products work and who they work for. Everyone’s a patient, which means healthcare needs are diverse.

We can only transform health systems if we build a team, rich with different backgrounds, opinions and personalities. We are an equal opportunities employer and a pleasant and supportive place to work. We particularly welcome applications from those who are significantly underrepresented in the technology sector, such as women, transgender people,  people with disabilities and individuals from Black and Minority ethnic communities.

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