Product Manager, Decisioning

  • Accountable for all the decisions made to onboard Zip’s new customers
  • Working on our advanced in house platform
  • Hybrid working from either our Sydney or Melbourne office locations
  • 12 month fixed-term contract

Write your story with Zip

Join Zip’s Product function, which owns the vision and strategy behind the products that enable our customers to shop with confidence and our merchant partners to grow their brands.

As Product Manager in our Decisioning team, you will be responsible for uplifting our credit decisioning capabilities and driving decision optimisation. You’ll also own the vision, strategy and roadmap for credit decisioning capabilities including day to day acquisition performance across Zip’s suite of products… you’ll be working on some very cool stuff! 

While you’ll be working in the credit risk team, you’ll also assist the engineering team to escalate and triage decisioning related incidents across Product, Engineering, Risk, Operations and Customer Experience. 

Part of your role will also be defining OKRs / metrics to track success and measure performance of the decisioning team. 

What you’ll bring to the team

Zipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you’re a great fit with our four Values, and have a desire to learn and grow. 

So whether you meet some or all of the desirable attributes below, we’d still love to hear from you:

  • 3+ years of experience in product management in a fintech/banking related environment
  • Experience implementing product management strategies, using data and analytics to build, launch and scale products
  • Analytical with a proven ability to drive data based decisions and outcomes 
  • Experience with managing a product across the product development lifecycle 
  • Strong stakeholder management with the ability to build consensus and action across our business
  • A team player that contributes beyond their domain and always thinks team first 
  • At home in a fast-paced environment and able to move with a sense of urgency, but sensitive enough to give people space/comfort to add suggestions 
  • Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game 

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.  

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

  • 25 days paid leave annually, including birthday leave and quarterly wellbeing days
  • 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
  • Family support policies including miscarriage bereavement leave and domestic violence leave
  • Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
  • 2 days paid volunteering leave, 2 days study leave and 2 days religious or cultural leave per year
  • Fee-free Zip products, and discounts with Zip merchant partners (AU)
  • Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney and Melbourne)

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

#LI-Hybrid

We are a proud 2024 Circle Back initiative employer and will respond to every applicant.

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Building for Diversity, Inclusion and Balance (ANZ)

At Zip we are passionate about building for diversity, inclusion and balance so we can bring out the best in all Zipsters; existing and new. That's why we have launched a dedicated DEI strategy called "Building for Balance". To help us achieve this we’re committed to continuously monitoring our progress, learning from our people and trying new things so we can build a truly diverse and inclusive team. We would love your help by taking part part in this anonymous survey which will help us evaluate our efforts. This is completely voluntary and not taking part will have no impact on your job application. All information is anonymous and not connected to your name or job application and will be kept secure and used solely to evaluate our diversity and inclusion programs.

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