Zenefits is the leading all-in-one HCM (human capital management) solution for small and medium businesses. Designed as an interconnected ecosystem of apps, Zenefits delivers the most complete HR experience by combining its own powerful apps with dozens of best-of-breed providers on the Zenefits platform. Built on a modern technology stack, Zenefits’ platform provides a comprehensive Employee Record tightly integrated with Zenefits’ apps like onboarding, payroll, compliance and benefits administration and partner apps like email, expense management, 401(k) and employee engagement. The result is a powerful HCM solution that helps mid-market businesses manage their people, stay compliant and save thousands of hours in lost time.
The Customer Care team is the hub of customer support and advocacy at Zenefits. Whether it’s helping with a simple question, solving a complex issue, or refining product copy to make our product easier to use, our Zenefits Customer Care team knows our customers inside and out, and we do everything necessary to ensure a consistently positive experience. There's nothing quite like awesome support, and it takes a team of attentive, empathetic, and critical thinkers who constantly strive for perfection to make this happen
Be the face and voice of Zenefits once our customers are up and running on the platform
Provide customer support through phone, email and chat channels
Help customers get through critical moments with ease by taking a systematic approach to problem-solving and applying detective work to solve their issues
Become a Zenefits expert, address questions from customers with thoughtful explanations and solutions
Run point on customer issues that require masterful coordination between multiple Zenefits teams
Be a voice for our customers, relay feedback to our teams to improve our product.
Catered Daily Lunches, and an endless supply of snacks in our fully stocked kitchens!
Centrally located office with panoramic views of Tempe Town Lake
Comprehensive health and Commuter Benefits Packages
FSA and HSA Savings Accounts
Discounts on Gym Memberships and more!
Minimum of 1-2 years of work experience in a customer service or call center environment under your belt; new grads are very welcome to apply
Excellent written/oral communication and interpersonal skills – you can craft grammatically impeccable emails and are articulate on the phone
Comfort working in a performance-based and structured environment
A passion for customer advocacy and empathy
Analytical approach to navigating, investigating, and understanding how products work
An aptitude for learning new products, process, and systems
Organizational management in setting priorities, adherence to scheduled activities, and timely responses to customers