THIS IS US

Basically we're changing how a city breathes and moves with sustainable and innovative ways to improve urban travel options for everyone. We're on a one-way trip to create a world with less pollution, less traffic jams and more ways to explore your city without leaving an impact. Climate-neutral TIER Mobility is Europe’s leading provider of micro-mobility, with a mission to change mobility for good.

Since we opened our doors in October 2018, +140 cities have chosen us across 15 markets. More than +950 people have joined us on our mission to change mobility for good. In November 2020, TIER successfully raised $250m in Series C funding to accelerate our ambitious plans, with investors such as SoftBank, Mubadala Capital, Northzone, and Goodwater Capital. 

Part-time, Working Student Position

THE ROLE AND YOUR IMPACT AT TIER

You'd be our partner care manager for our B2B E-Bike clients. You would be the single point of contact for the delivery companies that we provide with a fleet of E-Bikes. You would be the link between the local HQ and the local team who run the operations and responsible for a smooth day to day business, ensure correct invoicing and tracking of bikes as well as support launches in new cities.

  • You make it your goal to solve our B2B partners' problems and listen to their feedback
  • You solve problems proactively and constantly provide input for process improvements
  • You collaborate with our different teams and have direct influence on the improvement of our product
  • You represent the TIER E-Bikes B2B clientele, you'd be building trusting relationships with our B2B E-Bike partners in DACH region/German speaking countries with the support of your team and supervisor
  • Learning CRM tools such as Hubspot or Salesforce which are great tools to have in your skillset and in after sales
  • Getting a great kickstart into your career in after sales by learning from your colleagues, your team lead, as well as on the job

YOU’LL FIT GREAT WITH THESE SKILLS AND QUALIFICATIONS

  • Currently enrolled in a University program and are availability for a 20 hour work week alongside your studies
  • Motivation to be in an after sales position and to maintain and build relationships with our TIER clients
  • You find the right words in any situation and communicate them in a positive way
  • Relationship building is one of your strengths, you enjoy listening to others and providing them with the support they need, and can generally be considered a reliable person
  • Excellent written and verbal communication skills in order to build and maintain a solid foundation for an excellent partner relationship
  • Organized and detail oriented mentality and you're not afraid to take on new challenges
  • Bonus: Previous experience in customer service, key/account management, parter care management, after sales and/or a similar role in the hospitality/tourism industry is a plus but not a must have
  • Bonus: You've worked with CRM tools such as Hubspot or Salesforce 
  • Native, near native, or full professional fluency in German and English (any other European languages are a big plus!)

THIS MAY INSPIRE YOU

  • Join us at the forefront of one of the most exciting and rapidly moving industries 
  • We’re agile, we’re growing and so will you! At TIER, there’s space for exponential professional development and room to make a huge impact on the business going forward
  • Being part of the team means you’re part of its success. Our ESOP program gives you an opportunity to have a share in the company – nothing like invested interest!
  • We appreciate your talent and support your growth with an annual development budget
  • Surf your city with free rides on our e-scooters and e-mopeds
  • Diversity and inclusivity is super important to us, so enjoy initiatives and programs such as #WomenofTIER
  • Expect company onboarding and team events with international colleagues from all over the world
  • Benefit from flexible hours and our work from home policy
  • Enjoy amazing views at our centrally located office at Potsdamer Platz, with a variety of different restaurants and great transport connections

We actively encourage a diverse and inclusive environment that fosters each employee’s individuality at TIER. We take affirmative action to ensure equal opportunity for your application, regardless to your nationality, ethnic or national origin, skin color, religion, disability, sex, sexual orientation or gender identity. Come as you are and join our ride! 

In case you are living with disabilities, chronic illness or neurodiversity please inform us, to provide you with the proper assistance in the application process.

If we could spark your interest and you want to change mobility for good with us, apply now and let us know why you’re the one for the job! We encourage everyone to apply and grow with us. Even if you may not tick all the boxes of the requirements, we are happy to hear about the value you can add to the team. We are all learners!

We are looking forward to your application!

Apply for this Job

* Required