TIER Mobility is Europe’s leading shared micro-mobility provider, with a mission to Change Mobility for Good. By providing people with a range of shared, light electric vehicles, from e-scooters to e-bikes and e-mopeds, powered by a proprietary Energy Network, TIER helps cities reduce their dependence on cars. Founded in 2018 by Lawrence Leuschner, Matthias Laug and Julian Blessin.
Recently we have closed a financial transaction to merge with Dott. Together we create the European champion of shared micro-mobility, with revenues of €250m, supporting over 125M trips a year in more than 20 countries. Following this closing, teams across TIER and Dott will be progressively integrated. There has never been a more exciting time to join this ride!
Full-time / Permanent role
THE ROLE AND YOUR IMPACT AT TIER
- Lead and manage your team of Operations Managers and Operations Coordinators to provide the best possible customer experience, while still reaching profit margin targets;
- Develop and execute strategic plans to reach our targets – this includes staffing, repairs, macro and micro fleet distributions, and planning work for our subcontractors;
- Recruiting, training, and managing the relationship with our network of third-party logistics providers;
- Engaging with local city municipalities and external stakeholders, to advance TIER’s interest, ensure a wider provision of service to our customers, and importantly, ensure that our micro-mobility service serves as an asset to our partner cities;
- Work with internal stakeholders on a wide variety of topics, including but not limited to expansion, commercial offerings, tender submissions, and business operations managers;
- Provide analytical support to (Senior) Operations Managers, including the use of other analytical tools (e.g. Excel, Looker), and derive insights and action plans from detailed KPI analysis;
- Overall, as a Regional Operations Manager, you are responsible for the success of our business in your Region, responding to a regularly-changing environment, not just by solving challenges, but aiming to prevent them from occurring. You will do so by managing your team, developing and implementing processes, and making plans to respond to the business needs both in terms of P&L performance and core operational KPI's.
YOU’LL FIT GREAT WITH THESE SKILLS AND QUALIFICATIONS
- Strong people and performance management skills, particularly in a business centering on field ops., M&R topics and logistics;
- Prior experience in the mobility, transport, or logistics industry (e.g. Uber, Lime, Deliveroo, etc.) is ideal;
- Analytical & data-driven, incl. knowledge of data tools & visualisers (e.g. Excel, Looker, gSheets and Kepler);
- Strong skills in managing external partners and subcontractors;
- Ability to develop operations plans and set priorities; P&L experience is a plus;
- Considerable experience with project management and cross-functional stakeholder engagement;
- Organised and structured mentality; comfortable working in a fast-paced and challenging environment;
- Excellent communication skills in English and Hungarian, Slovakian skills desirable.
THIS MAY INSPIRE YOU
- Join us at the forefront of one of the most exciting and rapidly moving industries;
- We’re agile, we’re growing and so will you! At TIER, there’s space for exponential professional development and room to make a huge impact on the business going forward. We support your growth with an annual development budget;
- Being part of the team means you’re part of its success. Our VSP program gives you an opportunity to have a share in the company – nothing like invested interest!
- Profit from competitive compensation combined with perks like memberships with Nilo Health;
- Surf your city with free rides on our e-scooters and e-bikes;
- Diversity and inclusivity is super important to us, so enjoy initiatives & programs such as #WomenofTIER & #Queer@TIER;
- Expect company onboarding and team events with international colleagues from all over the world;
- Benefit from flexible hours and our remote work options;
*Depending on the role and location your benefits may differ.
We actively encourage a diverse and inclusive environment that fosters each employee’s individuality at TIER. We take affirmative action to ensure equal opportunity for your application, regardless to your nationality, ethnic or national origin, skin color, religion, disability, sex, sexual orientation or gender identity. Come as you are and join our ride!
In case you are living with disabilities, chronic illness or neurodiversity please inform us, to provide you with the proper assistance in the application process.
If we could spark your interest and you want to change mobility for good with us, apply now and let us know why you’re the one for the job! We encourage everyone to apply and grow with us. Even if you may not tick all the boxes of the requirements, we are happy to hear about the value you can add to the team. We are all learners!
We are looking forward to your application!
