At Tekion, we're building the only cloud-native platform that is transforming the automotive retail industry, leapfrogging it into the future and providing unparalleled customer experience. We're creating seamlessly integrated, elegant, and intuitive solutions built with cutting edge technology and powered by Big Data, Machine Learning (ML)/ AI and Internet of Things (Connected vehicle to connected devices). We’re harnessing passion, entrepreneurial spirit, deep industry expertise and the latest technologies to create something very special. We're inventing new technology along the way to overcome barriers and solve big problems, all while having a blast doing it!

The Strategic Implementation Partner quarterbacks an efficient partnership between Tekion implementation & product teams, and dealer partners. This person will leverage their deep experience working in dealerships and implementing automotive Saas applications. They’ll communicate internally and externally to identify dealer technology and integration requirements. With strong document through explicit discussion, observation, and dig deep to learn the dealer’s operational intricacies, this person will ensure a smooth implementation process regardless of dealership entity size or complexity.

 Role and Responsibilities

  • Deeply understand and embody the voice of our dealer partners by doing qualitative research and communicating quantitative product / implementation requirements to Tekion teams.
  • Quickly build rapport with dealership executive stakeholders and individual contributors, along with the Tekion product and engineering leaders.
  • Embed yourself into the strategic dealership sales cycle so that the requirements are documented into an Implementation Process Guide that all internal and external stakeholders agree to.
  • Anticipate and confirm existing / potential pain points explicitly and through observation. Document the desired outcome and validate the solution internally through user acceptance testing and externally with users when deployed to production.
  • Track committed deliverables against deadlines in order to maintain launch timelines.
  • Drive product-led implementation process improvements by partnering with implementation, conversion, product and engineering leaders to enable the field teams to be self-serving and efficient.
  • Learn from each implementation to continuously improve processes and help colleagues learn and grow in stride.
  • Champion the domain - Track industry trends and the competitive landscape as they pertain to our product and help define the product improvement strategy to constantly stay ahead of the curve.

Qualifications

  • 8+ years of DMS experience in the automotive industry
  • Proven experience and deep understanding of implementing automotive SaaS solutions in large and small automotive dealership groups
  • A passion for challenging the status quo by questioning and improving existing systems, including a playful intelligence. You can engage constructively in debate and discussion with your colleagues with the ability to gather various teams to implement smoothly a range of single rooftop dealerships to large dealer groups.
  • You are data-driven, logical thinker who likes to measure things and make decisions based on data.
  • You are empathetic; deeply understanding of how dealerships and people think. You can accurately predict how changes will make them feel.
  • Exceptional written and verbal communication skills, interacting with all levels of stakeholders
  • Established ability to articulate technical jargon into consumable levels of understanding for adult learners.
  • Proven ability to take customer requests or insights and translate them into technical deliverables for internal implementation and product teams
  • Travel (50%-90%)

Perks and benefits

  • Competitive compensation and generous stock options
  • 100% employer-paid top-of-the-line medical, dental and vision coverage
  • Great benefits including unlimited PTO, parental leave and free snacks and beverages
  • The opportunity to work with some of the brightest minds from the Silicon Valley’s most dominant and successful companies 
  • Be part of an early stage, hyper-growth startup with the opportunity to grow and prosper  
  • Work on the latest and coolest technologies – everything is home-grown and built ground-up 
  • Dynamic work environment with a strong sense of community and collaboration 
  • Open and transparent culture that encourages innovation, rewards performance and discourages hierarchy 
  • Exciting opportunities for career growth and development

Proof of COVID-19 vaccine is required upon hire.   

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

For California residents you can review Tekion's California Privacy Policy here.

Apply for this Job

* Required