At Tekion, we're building the only cloud-native platform that is transforming the automotive retail industry, leapfrogging it into the future and providing unparalleled customer experience. We're creating seamlessly integrated, elegant, and intuitive solutions built with cutting edge technology and powered by Big Data, Machine Learning (ML)/ AI and Internet of Things (Connected vehicle to connected devices). We’re harnessing passion, entrepreneurial spirit, deep industry expertise and the latest technologies to create something very special. We're inventing new technology along the way to overcome barriers and solve big problems, all while having a blast doing it!
*This role requires up to 25% travel
About the Role
We’re looking for a talented Retail Specialist, in Product Management who loves challenges, pushes boundaries, and is passionate about building a transformational product. You will help define and drive the product roadmap, manage priorities within cross-functional teams, make smart, data-driven decisions, and help own the product end-to-end from ideation to post-production support. You will be part of a proven world-class technology team that is solving complex problems and delighting our customers.
Key Responsibilities
- Own the Voice of the Customer – You will be in front of customers, taking regular feedback, communicating about what we are doing & how we are doing it better, and helping create more customer champions. You will know the business landscape, talk the business language, and help bring our customers & products together.
- Be a Subject Matter Expert – You will validate the products thoroughly before they make it to the customer, and as an internal industry expert provide recommendations to make the platform even more seamless for our dealer partners.
- Conduct Discoveries – Contribute towards product launches by analyzing new changes that might be required due to new states/market areas, new OEMs, or the size or complexity of the partner's operation, etc. And accordingly updating product priorities to make new launches seamless.
- Passion for Learning: A genuine curiosity and passion for learning about automotive products, industry trends, and technological advancements.
- Proactivity: A proactive mindset to identify areas for improvement, suggest enhancements, and stay ahead of customer needs.
- Adaptability: Ability to adapt to changing product landscapes, customer expectations, and industry dynamics.
- Sales and Marketing Acumen: Strong sales skills combined with the ability to effectively market and communicate the value of the product both internally and externally.
- Collaborative Spirit: A team player who collaborates well with cross-functional teams, including Learning & Development, Product Management, Marketing, Sales, Partner Success, and Support.
- Empathy: The ability to empathize with end-users, understanding their challenges and needs to ensure the development of user-friendly and customer-focused products.
- Communication Skills: Strong verbal and written communication skills to articulate ideas, requirements, and product features clearly to both technical and non-technical audiences.
- Problem-Solving Orientation: Excellent problem-solving skills to analyze and resolve issues, as well as contribute to the improvement of product features.
- Customer-Centric Approach: A customer-centric mindset, prioritizing the needs and satisfaction of end-users over other considerations.
- Competitive Analysis: The ability to conduct thorough competitor analysis and use the findings to position the product effectively in the market.
- Open-Mindedness: Openness to feedback, new ideas, and different perspectives to foster a culture of continuous improvement.
- Travel Readiness: Willingness to travel up to 30% as necessary to understand customer issues, conduct product discovery, and participate in training and engagement activities.
- Leadership Skills: Leadership qualities to guide product decisions, influence stakeholders, and contribute to the success of the product.
- Time Management: Effective time management skills to handle multiple responsibilities, prioritize tasks, and meet deadlines.
- Conflict Resolution: Strong conflict resolution skills to manage and de-escalate issues, particularly in customer interactions.
- Positive Attitude: An optimistic attitude, contributing to a constructive and motivating work environment.
- Detail Orientation: Attention to detail, especially when reviewing QA cases, writing requirements, and conducting usability testing.
- Training and Presentation Skills: Proficiency in conducting training sessions, demos, webinars, and internal sessions.
Skills & Qualifications
We want that small percentage of the population that is passionate about what they do, likes to solve complex problems, is prideful of their work, and wants to be part of an elite culture that is progressive, always evolving, and loves working with others to accomplish great things!
- Strong business acumen and ability to work through complex and ambiguous business requirements
- 8+ years of Automotive retail Industry experience with empathy for users and understanding of their processes and requirements.
- Drive prioritization and collaboration with cross-functional teams
- Excellent communication skills
- Ability to envision product ideation through post-production release support
Preferred Qualifications
- Extensive experience working in the automotive retail industry.
- Dealership sales and finance management experience
- Experience with product management & development collaboration.
- Experience in De-escalating Issues: Proven ability to de-escalate issues and effectively manage customer sentiment, particularly in high-stakes situations.
- Technical Support and Troubleshooting: Experience in providing technical support, troubleshooting, and issue resolution for automotive products or related technologies.
- Customer Engagement and Relationship Management: Proven experience in customer engagement, relationship management, and addressing customer needs and concerns.
- Training and Demo Conducting: Experience in conducting training sessions, demos, webinars, and internal sessions for various stakeholders, including customers and new hires.
- Travel Experience for Customer Engagement: Previous experience involving travel to better understand customer issues, conduct product discovery, and participate in customer engagement activities.
- Collaboration with Learning & Development Teams: Previous collaboration with Learning & Development teams to create training materials and release notes for products.
- User Acceptance Testing (UAT): Experience in conducting user acceptance testing for major product releases, ensuring that products meet user expectations and requirements.
- Product Management Collaboration: Experience working closely with Product Managers to contribute to the development of product features, requirements, and overall product strategy.
- Sales or Marketing Experience: Sales or marketing experience, especially in promoting and selling automotive products, can be beneficial for effectively communicating product value.
- Competitor Analysis and Market Research: Background in conducting competitor analysis, market research, and staying informed about industry trends.
- Product Go-To-Market Strategy: Exposure to contributing to the development of product Go-To-Market strategies, including working with Beta Early Adopters plans.
- Cross-Functional Liaison Roles: Experience serving as a liaison between different teams, such as the field team, customer support, and product management.
Perks and Benefits
- Competitive compensation and generous stock options
- 100% employer-paid top-of-the-line medical, dental, and vision coverage
- Great benefits including unlimited PTO & parental leave
- The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
- Be part of a hyper-growth company with the opportunity to grow and prosper
- Work on the latest and coolest technologies – everything is home-grown and built ground-up
- A dynamic work environment with a strong sense of community and collaboration
- The open and transparent culture that encourages innovation, rewards performance, and discourages hierarchy
- Exciting opportunities for career growth and development
Are you ready to redefine the automotive retail industry and be at the forefront of innovation? At Tekion, we're not just building products; we're crafting experiences that transform the way the world interacts with automotive retail. Join us in this journey and be a part of a dynamic team that values creativity, passion, and a drive to make a real difference. With cutting-edge technology, a culture of continuous learning, and a commitment to challenging the status quo, your work will impact millions and lead the charge in a digital revolution. Don't just be a part of the future; shape it with us at Tekion. Apply now and turbocharge your career to new heights!
The salary range for this position is $103,600 - $175,100. The salary range describes the minimum to maximum base salary range for this position across applicable US locations. The actual compensation offered may vary from the posted hiring range based on geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Your recruiter can share more about the specific salary range during the hiring process. In addition to the compensation listed, this position is eligible for equity compensation.
Current Tekion Employees – Please apply via Greenhouse Internal Job Board
Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
