Founded in 1999 and based in San Mateo, California, SurveyMonkey is the world’s leading platform for turning people’s voices and opinions into actionable data — People Powered Data. Whether it’s with customers, employees, or a target market, SurveyMonkey helps curious individuals and companies — including 99% of the Fortune 500 — have conversations at scale with the people who matter most. It’s People Powered Data that allows them to understand not only “what” is happening, but “why.” SurveyMonkey’s 700+ employees throughout North America, Europe, and Asia Pacific are dedicated to powering the curious.
We are looking for a disciplined Enterprise Operations Center (Network Operations Center) Director. This role will build and manage a team of engineers who are proactive, collaborative, and tasked with automating metrics and reporting of overall site health. This leader is highly responsive, able to think under pressure, and thrives on the challenges of sustaining highly available systems in a rapidly growing organization. The ideal candidate has a proven ability to lead a team that develops automation to recognize patterns, allowing the team to anticipate, detect, and resolve system issues.
Create and lead the Enterprise Operations Center (Network Operations Center) engineering team that provides the active, 24-hour monitoring of our production services
Create and manage escalation, incident management and resolution processes
Manage swift escalation and resolution of issues that affect the availability of production systems
Oversees creation of automation to facilitate key activities such as timely triage of issues, rapid system recovery, and speedy validation of service restoration
Increase visibility and drive improvements in core site operational metrics
Build strong partnerships with other teams inside and outside of Engineering
Coach and mentor talented engineers
10+ years of reliability and/or systems engineering experience
4+ years of successful operations management experience in a technical operations environment
Previous operational responsibility in a highly available, distributed systems environment
Strong leadership skills and the ability to motivate teams
Capable of leading a discussion with upper management
Strong coaching and mentoring skills
At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, 401k, paid holidays and parental leave, and equity compensation.
SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.