Help shape the next generation of ecommerce for the next generation of consumer.


About the team

Playing on the global Dream Team. Our Operations and Supply Chain team span the world in our Authentication Centers in the United States, Canada, the United Kingdom, the Netherlands, Hong Kong - China, Japan, South Korea, and Australia. This distributed team delivers on our brand promise of trusted authentic and high-quality merchandise across many growing product categories for our valued customers. In addition to delivering these customer experiences, our Team Members embody and represent the current culture. Our support teams are building an elite tech-driven supply chain across the fields of Forecasting, Planning, Network Modeling, Transportation, Operational Excellence in Environmental Health & Safety, Sustainability, Quality, Continuous Improvement, Analytics, Industrial Engineering, Automation, Robotics, and operations. We seek to shape the future of commerce with our tech-driven supply chain. We are driving innovation and customer-centric supply chain solutions for our dynamic business model. If you want to help shape the future of commerce, come join us at StockX.


About the role

The Director of Operations is a key member of the leadership team responsible for overseeing all aspects of the operation including; order fulfillment, labor management, quality assurance, inventory accuracy, and materials procurement. The Director of Operations will work cross-functionally with the business teams as they develop short and long-term growth strategies.


What you'll do

  • Establish team member responsibilities to meet the daily business demands and productivity targets
  • Leading and developing a team
  • Ensure accurate and on-time fulfillment and shipment of all customer orders
  • Supervise and train the operations team to optimize quality and productivity for a high growth environment
  • Proactively identify and lead process improvement initiatives
  • Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes
  • Manage raw materials procurement and inventory levels
  • Support digital asset management for the online product catalog
  • Develop, implement and maintain standard operating procedures
  • Provide reporting on daily, weekly and monthly key performance metrics
  • Maintain accurate inventory through proper inventory management and cycle count procedures
  • Establish and manage an operations budget
  • Work cross-functionally with all departments to identify, develop and execute on process improvements


About you

  • Bachelor’s Degree or above
  • Minimum of 10 years of management experience in a warehouse operation, manufacturing, production, or distribution environment
  • Lean Six Sigma/ continuous improvement experience a plus
  • Strong analytical and problem-solving skills
  • Demonstrated experience with effectively delegating and managing time
  • Demonstrated experience with setting and communicating clear expectations and measuring performance results
  • Experience holding people accountable for achieving goals within expected timelines


About Us

StockX is the premier current culture platform for buying and selling authentic, new, sought-after products. Our powerful marketplace connects buyers and sellers for sneakers, apparel, accessories, electronics, collectibles and trading cards around the world. We provide millions of global customers with unprecedented access and market visibility powered by real-time data, allowing them to transact based on true market value. Launched in 2016 in Detroit, Michigan, StockX now employs more than 1,500 people in offices and authentication centers in 11 countries.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.

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