Help shape the next generation of ecommerce for the next generation of consumer.

 

About the team

Playing on the global Dream Team. Our Operations and Supply Chain team span the world in our Authentication Centers in the United States, Canada, the United Kingdom, the Netherlands, Hong Kong - China, Japan, South Korea, and Australia. This distributed team delivers on our brand promise of trusted authentic and high-quality merchandise across many growing product categories for our valued customers. In addition to delivering these customer experiences, our Team Members embody and represent the current culture. Our support teams are building an elite tech-driven supply chain across the fields of Forecasting, Planning, Network Modeling, Transportation, Operational Excellence in Environmental Health & Safety, Sustainability, Quality, Continuous Improvement, Analytics, Industrial Engineering, Automation, Robotics, and operations. We seek to shape the future of commerce with our tech-driven supply chain. We are driving innovation and customer-centric supply chain solutions for our dynamic business model. If you want to help shape the future of commerce, come join us at StockX.

 

About the role

The Brand Ambassador is a customer facing role that creates the brand experience for the customer and facilitates accurate transactions. These transactions include customer service, account management, and general FAQs. The Brand Ambassador will educate customers on services offered on site, current company promotions and initiatives, and be able to guide customers through the buying / selling experience. The Brand Ambassador will also be responsible for all product intake while adhering to handling / transporting guidelines.

 

What you'll do

  • Deliver a high level of customer service and engagement with customers 
  • Ability to explain the StockX buying / selling process and features 
  • Proficient knowledge of internal systems for account / order management
  • Facilitate accurate retail transactions using POS systems
  • Maintain cleanliness and presentation standards of the store
  • Support other areas of the site including but not limited to operations and visuals
  • Do manual work including loading or loading goods into the trucks if needed
  • Support the quality assurance process and procedures and other cross-functional roles as required 
  • Support the IPO team on inbound quality checks and BOM Visuals with Inventory Specialists
  • Provide project assistance for additional tasks as needed
  • Starting returns/claims for all customers if asked
  • Perform “Pending Claims” functions and or update existing claims
  • Processing Refunds to buyers that either want to cancel orders due to extenuating circumstances
  • Waiving fees/remove depending on account occurrences with open ticket items
  • Order updates in the event a customer needs shipping address or other account details adjusted
  • Support retail events as required

 

About you

  • Demonstrated experience in quality control, quality assurance  and / or a related field
  • High School Diploma or GED required
  • High degree of patience and comfort performing repetitive tasks requiring a high degree of focus
  • Flexibility and willingness to learn 
  • Strong written and verbal communication skills in English and Japanese and ability to communicate effectively at all levels of the Operations/Retail team
  • Ability to lift / carry 40 lbs
  • May be required to operate a pallet jack, air Speed machine, and/or tape machine

 

Knowledge & Skills 

  • High degree of patience and comfort performing repetitive tasks requiring a high degree of focus
  • Flexibility and willingness to learn 
  • Strong written and verbal communication skills and ability to communicate effectively at all levels of the Operations team
  • Strong work ethic and positive attitude are a must
  • Sense of urgency to perform tasks to timelines
  • Comfortable in a fast-paced work environment
  • Ability to work well in teams and good communication skills
  • Strong attention to detail
  • Proficient in Microsoft Office, Google Drive, Slack, and other common basic office software

 

About Us

StockX is the premier current culture platform for buying and selling authentic, new, sought-after products. Our powerful marketplace connects buyers and sellers for sneakers, apparel, accessories, electronics, collectibles and trading cards around the world. We provide millions of global customers with unprecedented access and market visibility powered by real-time data, allowing them to transact based on true market value. Launched in 2016 in Detroit, Michigan, StockX now employs more than 1,500 people in offices and authentication centers in 11 countries.
 
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.

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