Solarisbank is the world’s first banking platform enabling businesses to create custom solutions for their financial needs. The core of the company is a fast and modern technology which makes our banking services quick to setup and simple to build. With a full EU banking license, we combine agile engineering with the regulatory expertise of a fully licensed bank. 
 
By combining digital focus, tech expertise, and banking experience we enable our partners to offer various digital financial services to their end-consumer. Our Banking Platform is built in a modular way allowing partners to easily integrate through APIs and access a range of solutions, including BKYC, Digital Banking, Cards, Payments, and Lending. We also partner with trusted third parties to offer additional services e.g. FX, KYC.
 
Solarisbank was founded in March 2016 in Berlin receiving full EU Banking License within 9 months of operating. We are now active in 7+ EU countries via passporting of the banking license and reaching over 2 million end-customers via 50+ partners. 
 
As a Partner Care Representative within the Customer Support team, you’ll work together with a group of people that believe our partners and their customers are our top priority. We work closely together with the customer support teams of our partners to ensure seamless problem resolutions, timely communications, and the best in class partner portal that can be worked up. You’ve also got an inside chance to be on the ground floor as we develop a top-notch customer support team, contributing your particular skill set to make our experience the best in the industry.
 
Tasks
  • Acceptance, response and resolution of customer enquiries primarily via e-mail and telephone (no outbound sales)
  • Act as a point of contact for the customer support teams of our partners to ensure transparency and efficient processes
  • Demonstrate a clear understanding of partners’ product and processes
  • Provide training to internal stakeholders and the customer support teams of our partners
  • Close collaboration with internal stakeholders (Operations, Compliance, Partner Management, Partner Onboarding etc.)
  • Participation in unit reviews and team retros
  • Participation and active contribution to team internal projects and optimization measures
 
Qualifications 
  • Bachelor’s degree, preferably in economics or equivalent or finished traineeship as bank clerk
  • 2+ years of prior experience in Banking/FinTech, preferably in customer support with direct customer contact
  • Proficiency in German and English, both verbal and in writing
  • Relevant experience in lending business or cards business (with focus on operations) is a strong plus
  • Experience with Jira / Confluence / Outlook is a plus
  • You have a high customer and service orientation
  • You have a flexible, resilient personality
  • You are fluent in English, fluent in German is a strong plus
  • Strong problem solving skills, motivated self-starter, self-learner, proactive and partner focused

 

What We Offer

  • We are a tech company with a banking license and we change banking forever. We combine the best from the digital world with our unique tech-enabled platform banking approach.
  • Take a deep breath – and get ready to grow at the speed of light: We're a young company and you can shape our destiny from day one.
  • You’ll join a team of experts from tech, entrepreneurship and banking. It's an exclusive combination you'll find in few places other than solarisBank.
  • We're growing rapidly – and you will grow with us. We have a true hands-on mentality which creates lots of opportunities for individual growth.

At Solarisbank, we are committed to nurture an inclusive environment, where all solarians feel valued, respected and supported. We are dedicated to build a diverse workforce that reflects the diversity of our communicates. We are committed to equal employment opportunity regardless of color, race, religion, sex, origin, disability, marital status, citizenship, or gender identity. We are proud to be an equal opportunity workplace and an affirmative action employer.

 

Information on data processing:

DE: https://www.solarisbank.com/gdpr_notice_de

EN: https://www.solarisbank.com/gdpr_notice_en

 

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