About Nubank 

Tackling the complex banking system to empower people in one of the most bureaucratic markets in the world seems like a crazy idea, right? But that's why, how, and where Nubank was born. We fight complexity through our transparent and straightforward products and experiences: a no-fee credit card, a rewards program, a lending platform, and a digital savings account. In a nutshell, we are the most innovative tech company in Latin America, and we are obsessed with building financial services and products that make our customers love us fanatically. With over 30 million customers and $820 million raised in investment rounds, we are the fastest growing digital bank in the world, with offices in Brazil, Germany, Mexico, and Argentina. And it's still only Day One for us!


Our Regulatory Operations Team

Our mission is to ensure the sustainable Nubank's growth supporting the regulatories demands of Client's data and Judicial enquiries, challenging the status quo through promoting the best experience to our fanatics and loved clients, promptly replying any judicial enquiry.


What does a Regulatory Operations specialist do..

Have the responsibility to execute and follow the regulatory routines related to the process of getting to know your client, with special attention to specific routines in Mexico:

Ex.:Matching the analysis of PEP, related PEP, PEP MX and PEP International (criteria analysis, investigation of negative media, issuing an opinion on the case, interaction with AML Mexico, FinSec Ops or any other team necessary for the necessary evaluation of the prospect or client;

Ex.:Matching the analysis to identified in additional lists such as Interpol and SAT 69;

Ex.:Matching the analysis related to OFAC and UN (investigation and technical opinion);

Have the responsibility of working with great synergy with the entire team

Ex.:Giving special support to the leader on opportunities, improvements, or risks identified in the operation of Screeners activities, especially for aspects related to Mexico.

Ex.:Being a facilitator between the team members from Brazil and the AML / Compliance team from Mexico.

Have the responsibility of follow the “Ley de Operaciones com Recursos de procedência Ilícita” 

Ex.:Contributing in a very constructive way to the identification of gaps or regulatory risks, as well as continuously seeking opportunities to address them.

Have the responsibility to follow up the assistance to Slack channels regarding specific questions about Screenings and/or KYC / Registration routines.

Ex.: Working quite independently, understanding that you have the autonomy to manage his routines, but that at the same time, he can count on the entire Squad structure and its managers to assist him whenever necessary.

Have the responsibility to be curious and attentive to details and balances demands and priorities in a very positive way.

Has the responsibility of knowing the specific KYC / Regulations for Brazil and Mexico 

Ex.:Contributing to the continuous improvement of internal controls and processes as well as the responsibility to apply them in his routine.

Have the responsibility of participating in the execution of projects and initiatives that involve relevant impacts in the Squad.


You will be succeed if..

You are detail-oriented, diligent, organized and enjoy operational activities 

You are a proactive, autonomous person and have an interest in creating processes and improving them, but at the same time, understand that there are bureaucracies in the regulatory activities that need to be followed 

You like to read and get to know subjects related to the process of "Know your client" and Registration, applicable not only for Brazil but for Mexico and other Latin American countries. 

You can communicate clearly, succinctly and effectively 

You feel good to be constantly challenged to learn and do more 

You are good with oral and written communication in Spanish and/or English 

You believe in a more just and ethical society and Nubank's values ​​and culture.

You understand that we can contribute within Nubank to the construction of this society, guaranteeing the application of all the rules and regulatory aspects inherent to the Client's Registration


It will be a differential if you..

Have previous experience with Registration (Onboarding/ Acquisition/ Registration Update), Operations, Compliance or Legal 

Have knowledge in Excel, Sheets, Looker, SQL and Python 

Can easily turn numbers into complex strategies and effective actions


Core Benefits 

Health and life insurance Dental and vision plans 

15 days of paid vacations with 25% bonus 

Aguinaldo (30 days) 

Equity at Nubank 

NuLanguage - Our language learning program 

Extended maternity and paternity leaves 

Physical location amenities 

Food card


Diversity and Inclusion at Nubank 

We want to have a product for everyone, and we build strong and diverse teams that rise to the challenge. We are a team of the most creative people in technology, and we hire under equal opportunity, irrespective of gender, ethnicity, religion, sexual orientation, or background. We are a very process-light organization that values human interactions, and that is an essential part of our culture. 


At Nubank, everyone has the opportunity to speak up and participate, grow, and share ideas. Nubank continues to hire for all open roles, all interviewing and onboarding are done virtually due to COVID-19. Everyone new to the team and our current staff will temporarily work from home until it is safe to return to our offices.

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