Employee Experience Consultant

Overview

Horace Mann Educators Corporation offers insurance and financial products to educators and those who serve the public. We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. Our tailored offerings include special rates and benefits for educators, as well as the insurance we’re known for in order to help protect what they have today and the financial products to help prepare them for their futures.

The Role

Our Talent Development team is seeking an Employee Experience Consultant, who will focus on our organization-wide engagement, recognition, and inclusion initiatives, along with other key projects and programs to create a meaningful and impactful experience for every individual at Horace Mann. In this role, the consultant will deliver on projects and initiatives that help to measure and drive action around engagement and employee experience. They will contribute to the company-wide listening strategy, and create and maintain trusted working relationships across the organization to effectively identify and share programs along with best practices that shape the employee experience. They will consult with the Director and key stakeholders to plan, design, deploy, and analyze the voice of customer data, including our engagement/experience survey, onboarding program, exit interviews, and any other methods of colleague feedback. The consultant will analyze these key pieces of data and trends, researching and recommending ways to continue to enhance and improve the employee experience and the potential impact on our company culture.

Our ideal candidate will have the ability to travel to either the Madison, WI or Springfield, IL offices regularly, per the hybrid work schedule. We will also expect an ability to travel roughly 25% of the time.

The Day-to-Day

• Assist the Director of Employee Experience with delivering highly effective talent and culture initiatives that embrace our core values to support and maintain a high-performing and inclusive culture at Horace Mann.
• In partnership with key stakeholders, help plan, design, deploy, and analyze the employee and pulse survey processes.
• Build, plan, monitor, and measure all listening strategy and connection initiatives and ensure programs are effective in supporting an inclusive and positive employee culture.
• Assist with driving Distinctive Service and embedding service-minded processes and actions across the business.
• Design, build, innovate, and coordinate recognition and rewards programs, in conjunction with the Director, including evolving, enhancing, and measuring to cultivate a supportive and rewarding culture.
• Foster a culture of equity, belonging, and inclusion, supporting and consulting on diversity, equity, and inclusion initiatives and programs in partnership with other key business stakeholders.
• Lead Employee Resource Group (ERG) development and implementation, including compiling employee interest, advertising membership, coordinating with current ERG leads, and consulting with groups as needed.
• Evaluate and monitor progress and correlations to key data trends such as turnover, engagement, etc.
• In partnership with Total Rewards, may support efforts that impact employee wellness and wellbeing in conjunction with the talent and culture coordinator.
• Build, design, and implement employee connections and assist with leading connecting with purpose strategies across the enterprise.
• In partnership with the VP, Director, and our Communications team, ensure Horace Mann is meeting ESGs, specifically “S” social responsibility.
• Research improvement strategies, comparing them to HM’s goals, and making suggestions for actionable improvement.
• Monitor and maintain critical metrics and KPIs, reviewing, analyzing, and preparing reports to proactively diagnose and address key talent and culture trends, advancements, and opportunities.
• Provide training and education related to employee experience strategies and initiatives.
• Provide project management on key projects, ensuring all workstreams support our overall vision for employees and their experience while ensuring projects stay on time and on task.

Role Requirements

• A Bachelor’s degree in Human Resources, Business, or a related field is required.
• A Master’s degree in one of these focuses is preferred.
• PHR/SPHR or SHRM-CP/SCP is strongly preferred.
• At least five (5) years of demonstratable HR experience specifically related to employee engagement, diversity/equity/inclusion, employee relations, or similar areas of expertise.
• Excellent project management skills, as the ability to manage multiple tasks simultaneously are essential.
• Proficiency in Microsoft Office products and analytical skills required.
• Strong communication skills, both written and verbal, along with presentation skills.
• Fantastic communicator, as we are a company of all personality types and backgrounds, so an ability to communicate with colleagues and customers alike is a must.
• Detail-oriented and organized to prioritize work and time effectively.
• Being open to growth and learning new skills is an essential part of the mentality we cultivate in cohesion with our customers - America’s Educators!

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