About the Team
Our mission on the Client Success Team is to provision, onboard, retain, and grow the corporate customers who use the services and products offered by DoorDash for Business, while building a best in class customer experience. The Customer Success team sits within the Client Success & Strategy organization and is focused on successfully provisioning and implementing all Business customers to our platform. The team's mission is underscored by the DoorDash value of customer obsessed, not competitor focused to ensure our customers receive a white-glove experience and satisfaction with our products and service.
Client Success is a fantastic stomping ground for individuals well versed in the world of customer onboarding. It is a team of builders, strategic thinkers, problem-solvers, collaborators, and those with a proven bias for action. As a player on the team, you will have an opportunity to play a key role in building the foundation of the business for many years to come.
About the Role
As a Client Success Manager you will work primarily with our wide variety client base, ranging from SMB to Enterprise/Strategic. During the customer's onboarding experience you will analyze their unique use cases, consult on best practices, and offer a best in class training and implementation experience. This role requires working cross functionally with multiple stakeholders such as marketing, finance, and engineering. You will report to the Manager, Sales Ops, sitting under S&O Manager-Client Success and Admin Platform within the Doordash for Business organization. Once our offices reopen, we expect this role to be hybrid with some time in-office and some time remote.
You’re excited about this opportunity because you will…
- Drive cross-functional engagement to ensure a best-in-class onboarding experience.
- Serve as Customer Advocate by representing the customer’s voice for our product, growth, operations, and leadership teams.
- Help shape the vision and strategy for our customers' implementation at DoorDash for Business.
- Set our customers up for success, driving enrollment and activation for a meaningful impact on gross revenue.
- Develop and nurture relationships with a prominent customer base, including many Fortune 500 companies.
- Join our highly motivated team at a time of rapid growth and exciting scale initiatives.
We’re excited about you because…
- You have 2+ years of implementation or customer-facing project management, preferably with a focus on strategic/enterprise-level accounts.
- You demonstrate a bias for action and are able to thrive in a fast-paced, constantly changing work environment.
- You’re customer-obsessed with a track record of uncovering the customer’s “why”.
- You act like an owner, taking accountability for project success and customer outcomes.
- You operate at the lowest level of detail to deliver thorough, meticulous and highly actionable project plans to anticipate and resolve issues quickly.
- You aim to achieve 1% better every day. You have a natural desire to improve upon existing processes and to build process where none currently exist.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays.
Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
