About the team
Online Ordering is DoorDash’s first software-as-a-service product: A white label online ordering platform that enables merchants to accept first party orders from their own customers straight from their website, with delivery and fulfillment powered by DoorDash.
The Online Ordering Design team is on a mission to empower merchants to easily and efficiently operate their business, grow sales, and build lasting relationships with their customers online and off.
Online Ordering is at a pivotal point of growth. We are expanding fast and defining the vision and strategy for the future of Online Ordering as we build our teams. We're looking for designers who are excited to drive product strategy for a new product and build zero to one experiences.
About the Role
As a senior product designer on the Online Ordering - Merchant Satisfaction team, you will own a new and exciting initiative in a growing suite of products allowing merchants to engage their customers across their digital ordering channels such as web and app. You will help merchants showcase their brand, increase sales, and nurture relationships with their customers across their digital channels.
We are still in an early stage, which means you'll have opportunities to shape our culture and process from the ground up, and work on big, meaningful design problems. Your success requires being able to navigate low- and high-altitude work simultaneously, balancing short-term tactical experiments with longer-term strategic bets that will deliver transformational change for this product space.
You'll report to our Director of Merchant Design in our Merchant Design team in our Product Design org. This role is hybrid, working 2-3 days a week onsite and the rest working from home.
You're excited about this opportunity because you will…
- Be motivated by early stage product development.
- Own the user experience of products end-to-end, including contributing to product strategy, running design sprints, and crafting visions
- Work on complex, ambiguous problem spaces, working with your team to understand the opportunity, and then chart a path forward.
- Work cross-functionally with product managers, engineers, and other disciplines to build and ship your designs
- Deliver and refine clear storytelling around product needs and opportunities
- Create, collaborate, and refine flows, prototypes, and high-fidelity visuals
We're excited about you because…
- You have 5+ years of work experience and a portfolio showcasing your ability to maintain a high bar for craft at scale. You have experience leading new initiatives and achieving success in a team environment.
- You see yourself as a 0-1 designer who specializes in validating market fit for brand-new products. You can propose creative concepts and seamlessly transition to alternative plans.
- You are passionate about driving product strategy and vision for new product areas
- You skilfully balance strategy, research, interaction design, and visual design to achieve simple and elegant solutions
- You value high quality well crafted visual design, and care about the details
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays. Paid sick leave in compliance with applicable laws (i.e. Colorado Healthy Families and Workplaces Act).
Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
The base pay for this position ranges from our lowest geographical market up to our highest geographical market within California, Colorado, District of Columbia, Hawaii, Maryland, New Jersey, New York and Washington.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
