About the Team

As one of DoorDash's core operations teams, Customer Experience and Integrity ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs, manages, and operates DoorDash's large and growing global network of support centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible.

About the Role

We're looking for a Manager, Strategic Initiatives Acceleration to serve as Support and Integrity Operations subject matter expert and accelerator for our key bets to unlock better customer experience and safety in our platform. This role will work with leadership and project stakeholders on strategic and operational plans to deliver quickly through a strong collaboration across different verticals such as Ops, WFM, L&D, QA, Finance, Security, and business owners. 

You’re excited about this opportunity because you will…

Strategic Planning and Development:

  • Lead the development and refinement of customer experience long-term strategic vision, goals, and initiatives in collaboration with the executive leadership team.
  • Translate strategic objectives into actionable plans, ensuring alignment across departments and functions.

Execution and Project Management:

  • Develop detailed project plans, milestones, and timelines to ensure the successful execution of strategic initiatives.
  • Oversee and manage cross-functional teams, providing guidance, resources, and support to ensure project deliverables are met on time and within budget.
  • Continuously monitor and evaluate project progress, identifying potential roadblocks and implementing corrective actions as needed.

Data-Driven Decision Making:

  • Utilize data analytics and insights to inform strategic decisions, identify emerging trends, and drive evidence-based recommendations.
  • Collaborate with data analytics teams to develop key performance indicators (KPIs) and metrics to measure the effectiveness of strategic initiatives.

Financial Acumen:

  • Complete Annual Operation Plan in partnership with Finance and ensure all stakeholders provide inputs, are accountable for variances and ensure deadlines are met.
  • Develop comprehensive financial models and projections to support strategic planning and investment decisions.
  • Monitor financial performance, analyze variances, and recommend adjustments to ensure alignment with strategic objectives and financial targets.

Cross-Functional Collaboration:

  • Foster a culture of collaboration by partnering with cross-functional teams, including Global Support, Integrity, Operations, S&O, and Finance, to ensure cohesive implementation of strategic initiatives.
  • Communicate effectively across departments to align priorities, share insights, and drive collective success.

We’re excited about you because…

  • You’re organized. You thrive in creating structure out of nothing.  
  • You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking.
  • You thrive with a diverse set of responsibilities. You love working across a breadth of disciplines and teams.  
  • You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel.
  • You’re persuasive. You are an effective communicator, speaking as if you’re right and listening as if you’re wrong. You meet people on their level.  
  • You act with urgency. Speed excites you. You prefer an accomplishment today to an accomplishment tomorrow.
  • You’re relentless. You do what it takes to win, no matter what.
  • You have 5+ years of experience. You’ve succeeded in a competitive, or challenging environment.


We expect this position to be filled by 1/31/2025.


Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.  Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays.

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others. 

To learn more about our benefits, visit our careers page here.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within California, Colorado, District of Columbia, Hawaii, Maryland, New Jersey, New York and Washington.
$112,200—$165,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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