The Sr. Business System Analyst, Talent Solutions, supports the company by driving our Talent Acquisition Technology initiatives, ensuring the seamless integration of global Talent Solutions workflows and processes. The Sr. Business System Analyst plays a vital role in partnering with our leaders, acting as a subject matter expert in Talent Acquisition technology, and championing operational excellence across our platforms.

This role is additionally responsible for leading and managing complex projects, ensuring effective stakeholder engagement, and maintaining a high standard of service desk management. The Sr. Business System Analyst reports to the Sr Manager, Talent Solutions, and partners closely with various stakeholders across the organization, including HR, IT, and Talent Acquisition teams.

What You’ll Do

  • Project Planning and Execution: Lead and manage Talent Acquisition Technology projects from inception to completion, ensuring they are delivered on time, within scope, and aligned with organizational goals.
  • Team Communications: Facilitate effective communication within the team and across departments, ensuring that all stakeholders are informed and engaged throughout the project lifecycle.
  • Stakeholder Engagement: Ability to navigate, influence and enable stakeholders to proactively create solutions within Talent Acquisition technology.
  • Documentation and Reporting: Develop and maintain a centralized repository for project documentation, ensuring easy access to all project-related information and resources. Provide regular reports on project progress and key performance indicators to senior leadership.
  • Greenhouse Development and Management: Lead and oversee the end-to-end process of opening requisitions in Greenhouse, ensuring the highest standards of accuracy, compliance, and alignment with organizational objectives.
  • Operational Excellence: Manage critical Talent experiences including but not limited to: Pre-onboarding tasks, offer management, onboarding, etc.
  • Service Desk Management: Oversee the management of the Recruiting Technology Service Desk, ensuring timely and effective resolution of tickets and issues.
  • Shared Admin Responsibilities: Collaboratively manage Greenhouse and other talent acquisition tech tools, ensuring continuous support and coverage across the team
  • Change Control and Process Improvement: Ensure effective use of change control procedures to maintain control over project scope, schedule, and cost. Contribute to process improvement or re-engineering activities to enhance project delivery​
  • Risk Management: Proactively identify and mitigate risks and issues that could impact project delivery. Develop and implement risk management plans to avoid compromising project outcomes​
  • Training and Mentorship: Mentor, train, and develop other team members to build a high-performing team. Provide guidance and support to ensure continuous improvement and professional growth​ 

You’re excited about this opportunity because you will…

  • Be at the forefront of driving innovation and efficiency within our Talent Acquisition Technology landscape.
  • Work closely with cross-functional teams to design and implement solutions that have a tangible impact on the organization.
  • Use your expertise to guide the successful execution of complex projects in a global environment.
  • Develop and maintain strong relationships with stakeholders, influencing decisions and driving positive outcomes.
  • Be part of a dynamic team that is dedicated to continuous improvement and professional development.

About You

  • 5+ years of hands-on technical experience, with a strong focus on platforms such as Greenhouse, Gem, GoodTime, and similar talent acquisition tools.
  • Proven ability to lead and manage complex projects in a global environment.
  • Strong understanding of Talent Acquisition processes and technologies, including Greenhouse ATS.
  • Experience with service desk management and providing technical support for talent acquisition tools.
  • Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
  • Strong problem-solving skills and the ability to work effectively in a fast-paced, dynamic environment.
  • Proficiency in project management tools and methodologies, such as Agile and Scrum.

Why You’ll Love Working at DoorDash

We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.

We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day. 

We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.

We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.



Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.  Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays.

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others. 

To learn more about our benefits, visit our careers page here.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within California, Colorado, District of Columbia, Hawaii, New Jersey, New York and Washington.
$98,600—$145,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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