WHY JOIN ALO?
Mindful movement. It’s at the core of why we do what we do at Alo—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
We are so inspired by the people we surround ourselves with and we aspire to have the same be true for them. That’s why we work to make the Alo culture authentic to a yoga lifestyle —Our office is located in the heart of Beverly Hills in close proximity to shops and restaurants. Our building was designed by world-renown architect I.M. Pei — there’s plenty of natural light, open space with a co-working vibe, an in-building gym, calming yoga and meditation studio and an indoor tree spanning 3 floors.
Holiday Hiring - Immediate Basis
- Temporary Basis: September 2021 - January 2022
- 40 hours/week. Flexibility in schedule; must be available to work evenings, weekends and holidays when needed
- In Office in Commerce, CA Required
Reporting to a Customer Service Lead, you will ensure that an excellent experience is given to every customer, every time.
Respond to customer enquiries via email, phone, live chat and social media
- Commit to achieving productivity and quality targets
- Provide a personalized and memorable experience to all customers
- Resolve complaints efficiently and with empathy to avoid escalations
- Follow-up on any issue until they are fully resolved
- Report any trending or escalated issue to management
- Inspire customers to shop with Alo
- Help with back office work when needed: process credits, investigate lost packages and issue replacement orders
- Excellent communication skills – verbal and written
- Exceptional attention to detail
- Problem solving skills and resilience
- Ability to work independently and as part of a team
- Selling skills
- Outgoing personality with an ability to build rapport
- Passion for fashion and wellness
- Flexibility in schedule; must be available to work possible evenings, weekends and holidays when needed
JUST SOME OF THE PERKS
- Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructors
- Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents
- 401K with company matching
- Free treats, all day, every day! Stay fueled with complimentary cold brew, kombucha, and healthy snacks.
- Daily yoga classes at HQ taught by some of the best yogis in the world in addition to an onsite gym equipped with best-in-class equipment
- Free yoga classes at any of our Sanctuaries
- Dog friends welcome at HQ!
I confirm that I have read and understood the Notice For Job Applicants, and by submission of my application I consent to and acknowledge the collection, use and disclosure of my personal information in the manner as set out in the Notice.