About Workato

Workato is the only integration and automation platform that is as simple as it is powerful — and because it’s built to power the largest enterprises, it is quite powerful. 

Simultaneously, it’s a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.

We’re proud to be named a leader by both Forrester and Gartner and trusted by 7,000+ of the world's top brands such as Box, Grab, Slack, and more. But what is most exciting is that this is only the beginning. 

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. 

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. 

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

  • Business Insider named us an “enterprise startup to bet your career on”

  • Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

  • Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

  • Quartz ranked us the #1 large company for remote workers

Responsibilities

We are looking for an exceptional Customer Success Manager (Commercial) to join our growing team. This is a remote role, candidates based anywhere in Germany are welcome to apply! In this role, you will be responsible to:

  • Develop and maintain strategic business relationships with enterprise customers to drive adoption and expansion in upselling and cross selling

  • Provide technical Workato product expertise Be the expert in deployment models and governance structures and share best practices from a business and technical perspective

  • Educate People, Marketing, Sales, Customer and Finance Operations on the business value achieved through automating their processes.

  • Develop and implement processes and programs to increase usage of the product within the current group and drive cross sell opportunities within other groups

  • Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution

  • Provide quantitative/qualitative analysis to inform team decision-making and product roadmap

  • Become the trusted customer advisor and be the customer advocate within Workato

Requirements

Qualifications / Experience / Technical Skills

  • BS or equivalent education

  • 5+ years of experience in consulting, customer success management and technical account management. Prior experience as a CSM in SaaS/iPaaS preferred

  • Account management experience, customer success experience a strong plus

  • Awareness of each of the following roles day to day processes and expertise in several; People, Marketing, Sales, Customer and Finance Operations 

  • Impressive track record of high customer retention and growth

  • Prior Experience in Digital Transformation preferred

Soft Skills / Personal Characteristics

  • Strong sense of customer empathy and customer-centrism

  • Excellent interpersonal and communication skills

  • Strong problem solving and analytical thinking

  • Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments

  • A passion for and belief in the power of automation to drive business value

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