About Workato

Workato is the only integration and automation platform that is as simple as it is powerful — and because it’s built to power the largest enterprises, it is quite powerful. 

Simultaneously, it’s a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.

We’re proud to be named a leader by both Forrester and Gartner and trusted by 7,000+ of the world's top brands such as Box, Grab, Slack, and more. But what is most exciting is that this is only the beginning. 

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. 

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. 

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

  • Business Insider named us an “enterprise startup to bet your career on”

  • Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

  • Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

  • Quartz ranked us the #1 best company for remote workers

Responsibilities

NOTE:
This role requires to work during US EST timezone (9:00am to 6:00pm EST hours).

We are seeking an exceptional Presales Operations Analyst to join our dynamic team. In this pivotal role, you will be a trusted partner to the leaders of our Presales organization, driving operational excellence, and ensuring strategic alignment. Your primary focus will be on enhancing productivity and scalable execution through the design of innovative presales/post-sales processes, adoption of new tools, system adaptation, and automation implementation. You will also play a crucial role in aligning the Presales organization with the overall Corporate strategy.

In this role, you will also be responsible to:

  • Engage internal stakeholders to understand needs, assess viability, gather requirements, outline technical considerations while aligning with strategic objectives

  • Manage the end to end lifecycle of applications including design, development, integration, and release to support the business objectives.

  • Design, develop, and deploy process changes in Salesforce and related tools to optimize Presales operations

  • Collaborate with Business Technology (BT) and Go-To-Market (GTM) operations teams to introduce process changes that impact multiple teams

  • Make tactical decisions while contributing to the long-term vision

  • Define and measure success metrics for each feature and function before it goes to development, and constantly define and monitor the success

  • Coordinate release and communications for your components, clearly and efficiently

  • Design and instrument productivity and efficiency metrics

Requirements

Qualifications / Experience / Technical Skills

  • Bachelor's degree in Science or Engineering, with a post-graduation in Information Technology, Computing, Business, or Operations.

  • Minimum 8 years of relevant experience in Go-To-Market roles, demonstrating a deep understanding of Presales operations.

  • Proven experience in Salesforce development, customization, and integration.

  • Strong user experience and design sense to enhance the usability of Presales tools.

  • Ability to identify and address user needs, build relationships with stakeholders, and resolve conflicts effectively.

  • Proficient in engaging in detailed technical discussions with presales leadership and operational teams, making informed technology-related product decisions.

  • Knowledge of roles and teams within pre and post-sales, with expertise in solution design on the Salesforce platform (or similar).

  • Experience in automation/integration, databases, analytics, and BI.

  • Software development experience preferred.

  • Ability to work in US EST timezone

Soft Skills / Personal Characteristics

  • Excellent communication skills, both written and verbal, with strong interpersonal abilities.

  • Creative thinking with the ability to devise innovative solutions beyond conventional approaches.

  • Practical thinking to translate vision into actionable tasks and deliverables.

  • Strong problem-solving skills, effectively addressing challenges with limited information.

  • Continuous process improvement mindset, always seeking ways to enhance efficiency.

  • Technical acumen with expertise in understanding user needs, solutions, and outcomes.

  • Curiosity demonstrated through skillful questioning and active listening.

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