Workato is the operating system for today’s fast-moving business. As a high growth company with over 7000 customers, Workato is revolutionizing the integration and automation market with investments from the top 3 SaaS companies - Salesforce, Workday, ServiceNow. Recognized as a leader by both Gartner and Forrester, it is the only AI-based platform that enables both business and IT to integrate their apps and automate workflows across their enterprise with robust security and governance. Some of the world’s top brands including Slack, Grab, Box, Visa, Broadcom run on Workato:

Workatoは、今日の動きの速いビジネスの業務プロセスを自動化するプラットフォームを提供しています。 Workatoは、6000を超える顧客を抱える高成長企業として、Salesforce、Workday、ServiceNowのSaaS上位3社からの投資を受け、アプリケーション及びデータ統合、業務プロセスの自動化市場に革命をもたらしています。 GartnerとForresterの両社から市場におけるリーダーとして認められ、ビジネスとITの両方のユーザが、アプリケーションとデータを統合し、堅牢でセキュリティとガバナンス機能を有し、企業全体のワークフローを自動化できる唯一のAIベースのプラットフォームです。Slack、Grab、Box、Visa、Broadcomをはじめ、国内では、メルカリ、ファースト・リテーリング、ペイペイなどで既にご利用頂いています。

We are looking for an exceptional Solutions Consultant (Post sales) to join our growing team. In this role, you will drive successful business integration for our clients. With our cloud platform, you will be responsible for helping our clients empower their employees, serve their customers, and build solutions for their businesses. You will help Workato extend the functionality of our product and continuously improve our engagement best practices.

私たちは、成長するチームに加わる優れたオートメーション・コンサルタントを募集しています。この職種では、お客様のビジネス統合を成功に導いて頂く役割です。当社のクラウドプラットフォームを活用し、お客様の従業員に力を与え、お客様の顧客に対しサービスを提供し、お客様のビジネス遂行させるソリューションの構築支援を行う責任があります。 また、Workatoの製品機能の拡張に貢献し、エンゲージメントのベストプラクティスを継続的に改善して頂きます。

Workato has a positive, diverse, and collaborative culture—we look for people who are curious, inventive, smart, hardworking and work to be a little better every day. Workato has also been recognized amongst the “Top 47 Enterprise Startups to Bet Your Career On in 2020” and the “Hottest 13 Productivity Software Startups to Watch in 2020!” by Business Insider.

Workatoには、前向きで多様性のある、コラボレーション文化があります。私たちは、好奇心が強く、独創的で、賢く、勤勉で、日々成長を求めるエネルギッシュな人材を探しています。 Workatoは、「2020年にキャリアを賭けるトップ47のエンタープライズ・スタートアップ」、「2020年に注目すべき最もホットな13の生産性向上ソフトウェア・スタートアップ!」に選出されています。また、ビジネス・インサイダー誌では、「予想されるソフトウェア開発者の不足に先んじて、プログラマー以外の人でも簡単なアプリを作成するのに役立つトップ15のスタートアップ」として紹介されています。

Responsibilities 役割と責任

  • Lead and manage customer onboarding and implementations client-facing meetings and related tasks

お客様へのオンボーディングを実施するために、お客様との打ち合わせ、および関連するタスクを主導し、プロジェクト・マネジメントを行います。

  • Effectively manage multiple projects while providing outstanding customer service

優れた顧客サービスを提供しながら、複数プロジェクトを効果的にマネジメントします。

  • Comfortable provide training and demo sessions to groups of 20 people or more

20人以上のグループに対し、快適なトレーニングやデモセッションを提供します。

  • Work across multiple customer-facing teams (Sales, Business Development, Product, Engineering, Customer Success) to improve the product's vision and to make global businesses and organizations successful.

複数のお客様対応チーム(営業、事業開発、製品、エンジニアリング、カスタマー・サクセス)と協調し、製品のビジョンを改善し、グローバルでビジネスや組織の成功に導くよう貢献します。

  • Technical solutions expert with an aptitude for technical advising, troubleshooting, and analysis. With strong communication skills, you will be proficient in communicating technically complex ideas to a non-technical audience. You help Workato employees and customers approach and resolve technical problems and design scalable services.

技術的なアドバイス、トラブルシューティング、および分析に適した技術ソリューションの専門家である必要があります。高いコミュニケーション・スキルを持ち、技術的に複雑なアイデアを技術者以外のお客様にもわかりやすく伝える能力が必要です。Workatoの従業員とお客様が技術的な問題に取り組み、解決し、スケーラブルなサービスを設計ができるよう支援します。

  • Gather requirements via client meetings and lead the solution design process jointly with customers, Business Development and Engineering

お客様との打ち合わせを通じ、ビジネス要件を収集し、お客様、事業開発、エンジニアリングと共同でソリューション設計のプロセス構築を主導します。

  • Develop capabilities and features based on customer requirements as well as to extend Workato connector capabilities via HTTP and SDK

HTTPとSDKを利用し、Workatoコネクタ機能を拡張し、お客様の要件に基づいた機能実装を開発します。

  • Work closely with Product and Engineering to review customer requirements and feedback, and identify opportunities for Workato platform enhancements

製品およびエンジニアリングと密に連携して、お客様の要件とフィードバックを確認し、Workatoプラットフォームの機能強化の機会を創出します。

  • Accelerate development for roadmap features to address specific customer requirements

特定のお客様の要件に対応するために、開発ロードマップを加速化します。

  • Improve internal processes, and promote knowledge sharing in the team, by contributing to Workato’s knowledge base

Workatoの知識ベースに貢献することにより、内部プロセスを改善し、チーム内の知識共有を促進します。

  • Prioritize and deliver outstanding customer service experience to Workato customers

Workatoのお客様へ、優れたカスタマー・サービス体験を優先して提供します。

Requirements 要求事項

Technical Experience 技術的な経験

  • 3-5 years of client-facing project management experience

お客様に対し、直接的なプロジェクト・マネジメントを実施した経験が3~5年

  • Understanding of multi-tenant customer structures

マルチ・テナントの顧客構造理解

  • Experience managing SaaS implementations and preferable with integrations

SaaSアプリケーションによる実装と管理経験がある。インテグレーションを伴う経験が望ましい

  • Background in information systems, computing, engineering or equivalent industry experience preferred

情報システム、コンピューティング、エンジニアリング、または同等の業界経験における実務経験があることがが望ましい

  • Have 3-5 years of experience in Solutions Consulting role / Post-sales support role

ソリューション・コンサルタント、あるいは、販売後のお客様サポートの実務経験が3~5年ある

  • Experience working with Integration Platform such as TIBCO, Dell Boomi, Mule Soft etc.

TIBCO、Dell Boomi、MuleSoftなどの統合プラットフォームの使用経験

  • Knowledge of Implementing Integration projects is a must 

インテグレーション・プロジェクトにおける、実装に関する知識は必須

  • Strong working knowledge with APIs - RESTful

API (RESTful) に関する強力な実務知識

  • Sound knowledge of Data Structure - JSON

データ構造 (JSON) に関する十分な知識

  • 1-2 years of coding experience (Java/Python)

1~2年のコーディング経験(Java / Python)

  • Sound knowledge of any RDBMS

RDBMSに関する十分な知識

  • Knowledge of SOAP/XML is a plus

SOAP / XMLの知識があれば尚可

  • Technical background or a good understanding of technology and industry trends, especially in the app integration space

特にアプリ統合の分野における技術的背景またはテクノロジーと業界のトレンドに関する十分な理解

  • Experience working with cloud business apps like Workday / NetSuite / Salesforce / Servicenow / Marketo is a plus

Workday / NetSuite / Salesforce / Servicenow / Marketoなどのクラウド・ビジネスアプリの使用経験があれば尚可

 

Soft Skills ソフト・スキル

  • Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact

強力なコラボレーションスキル、インパクトを与えることに情熱を持ってダイナミックなスタートアップ環境に適応する能力

  • Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set

強力な批判的思考、起業家精神と積極的な考え方を備えた分析スキル

  • Ability to effectively prioritize tasks and manage time, even under high-pressure situations

忙しい環境下でも、業務タスクに効果的に優先順位を付け、時間を管理する能力

  • Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience

複雑な技術的概念を技術者以外のお客様に効果的に伝える能力を備え、英語での文書作成および会話による優れたコミュニケーション能力

  • Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly

独自で広範な調査を実施し、アイデア、情報、オプションをすばやく集約・分析する勤勉さ

  • Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge

問題解決に積極的に取り組み、問題が発生した時、追加のイニシアチブと責任を引き受ける準備をする

Why Workato? Workatoで働くメリット

  • Supportive, collaborative, international team environment that supports remote employees (currently all of us!)

リモートの従業員(現在は私たち全員!)をサポートする、協調かつ協力的な的な国際的なチーム環境

  • Long-term prospects for a professional career in a high growth company

急成長企業におけるプロフェッショナルとしての裁量と長期的キャリアの展望

  • Flexible Work culture

柔軟な職場文化

  • Be part of a community-oriented organization with a history of giving back

恩返しの歴史を持つコミュニティ指向の組織の一員になれる

  • Best in class technology tools to empower you to do your best work

最高の仕事をするためのクラス最高のテクノロジーツールを提供

  • Support for professional development and continuous learning

専門的な能力開発の為の継続的な学習サポート

  • Wellness programs, including fitness challenges and an occasional company day off to recover from Zoom fatigue

ウェルネスプログラム(フィットネス・チャレンジや各種イベント)

  • Company-sponsored team-bonding activities and team celebrations

会社主催のチーム間の協調を活性化する活動やチームからのお祝い

  • Employee and Customer referral bonuses

従業員とお客様の紹介ボーナス・プログラム

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