Workato is the operating system for today’s fast-moving business. As a high growth company with over 6000 customers, Workato is revolutionizing the integration and automation market with investments from the top 3 SaaS companies - Salesforce, Workday, ServiceNow. Recognized as a leader by both Gartner and Forrester, it is the only AI-based platform that enables both business and IT to integrate their apps and automate workflows across their enterprise with robust security and governance. Some of the world’s top brands including Slack, Grab, Box, Visa, Broadcom run on Workato.

We are looking for an exceptional Customer Success Managers (CSM) to join our growing team. In this role, you will be working with customers to ensure success and adoption of the Workato's Automation Platform.

Workato has a positive, diverse, and collaborative culture—we look for people who are curious, inventive, smart, hardworking and work to be a little better every day. Workato has also been recognized amongst the “Top 47 Enterprise Startups to Bet Your Career On in 2020” and the “Hottest 13 Productivity Software Startups to watch in 2020!” by Business Insider.

Responsibilities

  • Develop and maintain strategic business relationships with enterprise customers

  • Develop and implement processes and programs to increase usage of the product within the current group and drive adoption within other groups

  • Lead and participate in both pre and post-sales activities with direct end customers and partners

  • Grow into the account by up-selling and cross-selling for the customer's automotive process for any business functions.

  • Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution

  • Provide quantitative/qualitative analysis to inform team decision-making and product roadmap

  • Provide technical Workato product expertise and share best practices from a business and technical perspective

  • Become the trusted customer advisor and be the customer advocate within Workato

Requirements

Technical Skills

  • Background in information systems, computer science, engineering or equivalent industry experience preferred.

  • 3+ years of experience in Technical Account Management

  • 2+ years of experience with SaaS / PaaS organization

  • This role requires a deep technical knowledge and background.

  • Knowledge of programming language to understand customer's coding script 

  • Strong understanding of middleware tool like API Management / Data Movement / Integration / Automation

  • Impressive track record of high customer retention and growth

Soft Skills

  • Strong sense of customer empathy and customer-centrism

  • Ability to speak native Japanese and business level English to communicate with English and Japanese speaking customers

  • Strong problem solving and analytical thinking

  • Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments

  • A passion for and belief in the power of automation to drive business value

Why Workato?

At Workato, all full-time permanent employees will have the following Benefits. 

  • Long-term prospects for a professional career

  • Flexible Work culture

  • Workato Stock Options

  • Referral Bonus (customer / employee)

  • Performance Bonus (variable)

Apply for this Job

* Required