What’s up? We’re VaynerMedia! We are a contemporary global creative and media agency with an expertise in driving relevance for clients and delivering impactful business results. The independently-owned agency was founded in 2009 and has offices in New York, Los Angeles, London, Singapore, Australia, Thailand, Japan and Mexico City. VaynerMedia has been recognized for its work at Cannes Lions, the Clio Awards and The Webby Awards. It is part of the VaynerX family of companies.

Culture is our key and Empathy is how we build it. VaynerMediaAPAC is strong with a world-class combination of diverse backgrounds collaborating to put forward innovative, creative and strategic solutions to the one advantage that stands the test of time --- PEOPLE. Day in and day out, we propel some of the biggest brands in the world to the intersection of attention and culture. In APAC, we are proudly +150, servicing a diverse client all around the region.

Who are you?

We’re looking for someone with a strong Apple background. In this role, your primary responsibility will be the setup and support of Mac hardware for the Singapore office. Previous experience as a Mac Genius, substantial experience in an all-Mac company, or knowledge of Apple’s repair strategy, is a requirement of the role. Some experience in dealing with Windows software is also necessary.

You should also be familiar with supporting software such as G Suite for Business, Microsoft 365, and Adobe Creative Cloud, some of our core platforms. Ideally you have some experience as an administrator of these platforms, but at minimum you should feel confident supporting these applications and helping our users work through technical issues. We are also looking for someone with experience supporting a large remote workforce. As we navigate the challenges of teams working remotely, you should feel as comfortable working with someone in New York or London as you would in person in your local office. 

When it comes to helping your fellow employees, you are warm, friendly, and bring empathy to every interaction. You’re also resourceful. Patient. You’re as cool as the other side of the pillow, and you thrive in a fast-paced environment. You can adapt to change at a moment’s notice, and you know how to communicate effectively with everyone around you.

This role requires the right mix of technical skills, customer service, heart and hustle: are you up for the challenge?

The task at hand (listed in priority order):

  • Deploy and troubleshoot Mac/Windows computers for our APAC office
  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Responding in a timely manner to service issues and requests
  • Providing technical support across the company (this may be in person or over the phone)
  • Setting up accounts for new users
  • Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations, and outages
  • Managing and reporting on the allocation of IT budget
  • Running regular checks on network and data security
  • Improving IT security infrastructure to accommodate business needs and growth
  • Ensure that A/V equipment in office conference rooms is functional and up to date
  • Follow and enforce policies established by the Global IT team
  • Work with vendors to resolve things such as office internet connectivity or phone issues
  • Designing training programs and workshops for staff
  • Conducting regular system audits
  • Running and sharing regular operation system reports with senior staff

We treasure personality and can-do attitude yet we do know that these qualifications lead to success in this role.

TECHNICAL SKILLS EXPERIENCE

  • Hardware: Assembly, Maintenance, Peripherals, Printers, Drivers, Troubleshooting
  • Software: Installation, Debugging, MIcrosoft Office, G Suite, Adobe GoLive, Adobe Photoshop
  • Operating System: Strong experience in macOS and some experience in supporting Windows OS
  • Networks: Configurations, Servers, Routers, TCP/IP Socket, Programming, SQL, LAN Technology, CISCO,
  • Security: Virus Protection, Maintenance, Monitoring, Backup Management, DIsaster Recovery

 

What you should know about VaynerMedia

Think “lab” and not “agency”. We get excited about solving business problems, not creating advertising for the sake of making advertising. Our entrepreneurship DNA runs deep. We’re willing to break rules, try new things, and test hypotheses if it means better understanding our craft. It’s fun!

Our environment (and pace) feels much more like a start-up than most agencies you might be used to. Hopefully that, and the opportunity to collaborate with the talented and enthusiastic crew, work with big brands excites you, as it does us. We can’t wait to meet you.

Apply for this Job

* Required