TripAdvisor is looking for a dynamic candidate to join Viator’s Global Attractions Supply team. As an Associate Account Manager, you will be responsible for managing relationships with suppliers who list their inventory of tour, activity, and ticket products on TripAdvisor, Viator, and our network of affiliate sites.
Primary responsibilities include proactively managing supplier relationships, negotiating commercial terms, and optimizing products in your account portfolio. You will also research new prospective suppliers and negotiate new contracts to close leads and bring their products onboard.
This role requires strong attention to detail, the ability to master technical systems and processes, and polished communication skills, both internally and externally. This is a great opportunity for a motivated candidate with a passion for travel to join a fun team and have immediate impact driving revenue for a fast-growing global company.
Build strong relationships with tour, activity and attraction suppliers
Proactively reach out to suppliers and provide recommendations to improve product quality
Negotiate commercial terms, including net rates and margins
Monitor competitive pricing, and secure special offers to drive booking conversion
Retain supply, secure inventory, and develop new products to meet consumer demand
Identify new opportunities to up-sell existing accounts to improved product terms
Analyze sales performance and leverage supplier relationships to optimize revenue growth
Research destinations, identify new suppliers, drive outreach, and convert target suppliers
Serve as main point of contact for current suppliers to help resolve issues and answer questions
Collaborate with internal stakeholders; participate in special projects and initiatives
Proactively suggest improvements to current systems and processes to contribute independently to continuous process improvement
Attend trade events, participate in regional speaking engagements as needed, and collaborate with destination marketing organizations and visitor bureaus
Key Skills & Experience
2+ years account, content and/or inventory management experience, preferably with an online company; travel industry experience preferred
Superb written and oral communication skills
Familiarity with MS Excel, CRM tools (preferably Salesforce) and content management systems
Ability to organize multiple priorities simultaneously and consistently meet deadlines
Flexible and adaptable personality; self-motivated, enthusiastic, and able to succeed in a fast-paced, dynamic environment; ability to work independently with minimal supervision