Lead Supplier API Account Manager (Viator) London,Oxford

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.

 

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus, and equity.
• “Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.

• We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
• We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
• We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
• We serve our customers, always. We listen, question, respond, and strive for wow moments.
• We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.
• Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there

 

About The Role

Viator is seeking a Senior Supplier API Account Manager who has a strong understanding of API integration technology and can manage the configuration of new supplier integration accounts for the purpose of electronic communications between Viator and supplier reservation systems.

The ideal candidate will have thorough knowledge of how APIs operate and will be able to communicate effectively with tour operators and other system providers. 

This position reports to the Senior Manager, Supplier Connectivity and will manage a number of high value accounts.  The candidate will work closely with other team members as well as collaborate with senior stakeholders within the business including product, engineering, customer service teams and the wider supply business unit.

A strong knowledge of API technologies including web service communication protocols SOAP and REST along with integration technologies such as XML, JSON, are fundamental to this role.  The successful applicant will be a great communicator who will manage the end-to-end process of collecting requirements, configuration details, expansion plans through to testing and monitoring the successful operations of the supplier connectivity platform.  This role will be part of an existing team for a high profile product. 

Major Responsibilities

• Overseeing configuration of integrations with suppliers and reservation systems

• Liaise with systems and suppliers to collect API specs, review specifications and recommend integration approaches to the product and engineering teams.

• Collaborate closely with R&D teams, representing the voice of Connectivity in development projects

• Understand and communicate the Viator API specifications to all internal and external stakeholders and assist with any technical questions.

• Complete thorough QA testing on all new systems and suppliers using internal tools.

• Inform and update all senior stakeholders on integration projects.

• Monitor API transactions to ensure smooth operation.

• Help identify operational issues and escalate as necessary.

Personal Qualities

• Excellent communicator (written, in person and on conference calls)

• Lead by example

• Flexible and collaborative

• Analytical skills

• Excellent attention to detail

• Focused on Results

• Friendly and approachable

• Creative thinker

• Time management

Skills and Experience

• 5+ years IT support, operations or account management preferably with web services or similar B2B technical environment exposure.

• Proven technical competence in working with APIs

• Strong stakeholder management skills with the ability to influence relationships

• Skilled in communicating with appropriate levels of detail to different audiences (both verbal and written)

• Proven ability to facilitate discussions in person as well as via conference calls

• Experience working in multi-channel, complex business environments

• Strong time-management skills and ability to prioritize

• Ability to collaborate with a global team, across multiple regions