We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there.

The ServiceNow Developer will be a member of the People Technology Team (HRIS). This role is responsible for providing ongoing technical support and optimization for the ServiceNow HRSD and Workplace applications.  The ideal candidate will have at least 1-2 years of ServiceNow developer/technical experience and 2-3 years of general developer/technical, or business experience, with a preference in HR technology space or supporting HR groups.
 
Responsibilities:
•    Performs day to day ServiceNow administration and production support, including workflow changes, and creation/updates to templates, tables, fields, catalog items, forms and notifications
•    Creates and maintains ServiceNow landing pages, reports, and dashboards
•    Updates and/or creation of JavaScript and scripting in ServiceNow
•    Updates and changes using Flow Designer
•    Supports security configuration and controls access to the application and its records
•    Supports inbound/outbound integrations 
•    Proactively stays up to date in platform capabilities, research and recommend use of new ServiceNow platform features/plugins, to improve the user experience, improve process quality, and educate new team members.
•    Creates and maintains system documentation and end-user training
•    Updates and maintains internal optimization and enhancement roadmap for ServiceNow, and drives continuous improvements to processes and services
•    Supports ServiceNow upgrades including planning activities, impact analysis, regression testing, and cutover
•    Participates as a key project team member and SME for new ServiceNow application implementations
•    Exercises judgment with procedures and practices to determine appropriate action
•    
Required Skills/Abilities:
•    1-2 years of ServiceNow developer/technical experience, preferably with ServiceNow’s HRSD and/or Workplace products
•    2-3 years of developer, technical, or business experience, with a preference in HR technology space or supporting HR groups.
•    Handle confidential materials with discretion
•    Strong attention to detail
 
Preferred Skills/Ability
•    ServiceNow Advanced Administrator certification
•    Knowledge of or experience with Agile methodologies
•    Knowledge of or experience with Design Thinking methodology
•    BA/BS degree 

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