We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at greenhouse@tripadvisor.com

Who we are: 

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there.


Tripadvisor, the world’s largest travel site, enables travelers to unleash the full potential of every trip. With 730 million reviews and opinions covering the world’s largest section of travel listings worldwide, comprised of 8.1 million accommodations, airlines, experiences, and restaurants. Tripadvisor branded sites are available in 49 markets, and are home to the world’s largest travel community of 490 million average monthly unique visitors, all looking to get the most out of every trip.

We offer the chance to work with the brightest minds in the travel business in an energetic, dynamic and international work environment focused on innovation, creative problem-solving and collaboration. 
 What we do: 

As an Associate Account Manager on the Mid-Market sales team, you will be responsible for exceptional sales support for two Sales Executives. You will focus on developing and supporting new business within our Fortune 200-1000 clients. 

What you’ll do:

As an Associate Account Manager, you will be responsible for increasing revenue by building and managing relationships with a variety of partners spanning several verticals within the Mid-Market team. You will be a key contributor in shaping how Account Management is handled for the Mid-Market team.

Reporting to the Manager, Account Management, with a dot line into the Mid Market Sales Lead, primary responsibilities include, onboarding new partners, assisting with reporting of campaign performance and invoicing, proactively managing relationships, optimizing partnerships, improving on best practices, and strengthening partner integrations with the Tripadvisor platform.

This role requires strong attention to detail, the ability to master technical systems and processes, and polished communication skills (both internally and externally). This is a great opportunity for a motivated candidate with a passion for travel to join a new team and have immediate impact driving revenue, customer experience, and client experience for one of the fastest growing business units in a global company.

Key Responsibilities

  • Reporting directly to the Manager, Account Management with a dot line into the Regional Sales Lead, the Associate Account Manager is responsible for managing all aspects of the campaign across pre & post sale cycle to drive revenue growth and department goals, including onboarding new clients, understanding individual market needs, and maintaining strong relationships. 
  • Collaborates with AE to drive results for their clients and delivered revenue growth through ideating around new/innovative opportunities for new business leveraging product expertise & sales forward thinking to upselling/renewing existing campaigns and partnerships
  • Strategic partner and main point of contact to key internal stakeholders (Sales, Planning, Ad Operations, Marketing, etc.) and external clients & agencies translating advertisers business challenges & objectives to Tripadvisor’s digital advertising products 
  • Provide and maintain best in class client services and project management as the main sales point of contact for all pre and post-sale activities across all digital advertising activity (direct, programmatic, custom content, etc.) including but not limited to:
  • Liaises between a variety of clients and internal teams to address client feedback on marketing proposals and media plans to ensure optimal plan that adheres to campaign parameters and KPIs included in the brief 
  • Manages all pre-launch communication between client and internal teams including but not limited to setting timelines for approvals, deliverable needs, asset management, creative & tag casing to ensure client satisfaction and a timely campaign launch
  • Leads all post-launch communication including but not limited to aligning on KPIs/measures of success, troubleshooting tag or creative issues, delivery/analysis of campaign reporting, and gaining approval on optimizations to ensure full delivery and campaign success
  • Able to navigate independently from management - independent thinker driving key decisions for the deal across all touchpoints from quote to cash including upsell ideation and future program deal ideation 
  • Work with accounting teams to ensure accurate reporting and invoicing of partners
  • Collaborate with internal stakeholders; participate in special projects and initiatives
  • Proactively suggest improvements to current systems and processes to contribute independently to continuous process improvement

Requirements

  • 2+ years minimum professional experience in digital media at an agency/client/publisher prefer in an Account Manager or Sales role
  • Understands digital concepts and is up to date on emerging ad formats
  • Consistent and proven track record in successfully developing relationships and managing key accounts to drive revenue growth for partner accounts in a B2B environment
  • Demonstrated ability to work with cross-functional teams across all levels including senior management
  • Proficient in Excel with an analytical ability is preferred
  • Systems knowledge with Sales Tech and Digital Platforms (Salesforce, OMS, DFP, Moat, DoubleVerify, IAS etc.)
  • 25% travel may be required
  • Strong technical understanding. Ability to quickly learn new processes and work with development teams as necessary to troubleshoot problems
  • Superb English written and oral communication skills
  • Ability to organize multiple priorities simultaneously and consistently meet deadlines
  • Flexible and adaptable personality; self-motivated, enthusiastic, and able to succeed in a fast-paced, dynamic environment; ability to work independently with minimal supervision
  • An entrepreneurial spirit with the ability to work efficiently in a rapidly changing and dynamic environment

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