We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

As the Sales Operation Manager, you will lead a team of Sales Ops Analysts and support all operational aspects of the Salesforce ecosystem. This includes the day-to-day support of the sales team, analyzing support trends, providing recommendations and implementing innovative solutions. We are looking for an experienced individual who can partner effectively with all levels of the organization across the globe, establish standard support processes, and provide the needed insights to drive business results and improve sales efficiency. 

Job Responsibilities:

  • Manage and administer day-to-day operations of sales systems, serving as the point of contact for support, best practices, reporting and training.

  • Collaborate with the sales and operations leadership and the Business Intelligence teams to build dynamic dashboards, develop and manage KPIs/metrics and forecast processes to support sales planning and strategy.

  • Work closely with our enablement and communications team to ensure transparency, appropriate end user training and adoption for system changes.

  • Partner with product managers and engineers across the organization to assure alignment across business.

  • Lead, train, motivate and inspire the team of sales support personnel.

  • Develop and document business processes, proactively identify gaps and recommend/deliver innovative solutions.

Job Requirements:

  • Minimum of 5 years of professional experience in managing sales processes and systems 

  • Proficient in Salesforce.com with hands-on experience as Sales Operations or Administrator role

  • Demonstrable experience analyzing large datasets using SQL and BI Tools (like Tableau)

  • Experience with solution architecture and implementation project management strongly preferred

  • Excellent communicator and collaborator; able to work with both technical and non-technical teams

 

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at greenhouse@tripadvisor.com

 

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