TheFork, a TripAdvisor® Company is the leading online restaurants reservation platform in Europe, Australia and Latin America, with a network of more than 80,000 restaurants worldwide, more than 30.5 million monthly visits and present in 22+ countries around the globe.

TheFork connects restaurants and diners.

Through TheFork (website and application), as well as through TripAdvisor, users can easily select a restaurant according to preference criteria (such as the localization, type of cuisine, restaurant type and average price), consult user reviews, check real-time availability and instantly book online.

TheFork team aims to inspire and enable people to confidently discover, experience and share food. We operate under a shared set of values that define how we do business and how we interact with our colleagues, our partners, our customers and our food community. We strongly believe that building a diverse workforce of people from all walks of life helps us have a richer, more vibrant, more successful workplace.

TheFork Gift Card is a new Business Unit with the ambition to disrupt the Gift Card world and to bring even more customers to restaurants. Our new Gift Card solution is launched in TheFork top 3 markets : Italy, France & Spain.

We are looking for an Operations Manager to shape our new Gift Card organisation, and bring our business to the next level!


What you will do

As a member of the Global Sales team, you will play an instrumental role in building our go-to-market strategy, sales processes and tools for our new Business Unit.

- Lead the OKR Gift Card (One of the 3 Company OKRs) : 360° view on GC business

  • Product, Marketing, Sales & Support alignment

- Define & Drive execution of  Gift Card strategy in collaboration with the Global Head of Sales:

  • Infrastructure needed to achieve $100m in 3y
  • Go to market strategy
  • New product introduction (Business modelization, contract negotiation, internal coordination)
  • Project management end to end
  • Scale Sales & Marketing & Support organization

- Define KPIs and sales targets to ensure we are working with measurable goals.

- Proactively perform business analysis (pipeline, sales individual performance..), strongly monitor results, and propose action plans to reach our targets.

- Build from scratch & continuously improve robust sales processes & tools:

  • Analyse business needs
  • Write specifications
  • With the help of the product team, design workflows and rules (in Salesforce)

- Work with the data team to implement a scalable reporting, and ensure data accuracy.

- Create documentation and enable teams to drive adoption of processes & tools.

- Closely work with Marketing, Sales and Product teams to establish and ensure  a continuous feedback loop.


Who you are

  • Master's degree from a top Business or Engineering School.
  • 5+ years experience in a startup or fast-paced environment.
  • Fluency in spoken and written English is a must.
  • With a strong entrepreneurial spirit, you feel comfortable with strategic topics as well as go-to-market, ops or analytics.
  • Autonomous, hands on and problem solver, you have a strong ability to manage multiple projects or priorities.
  • As a true team player, you have excellent communication skills, are humble and eager to learn.
  • You are a data lover with good analytical skills.
  • High level of personal drive, self-motivated and passionate
  • This position can also be located in Milan, Barcelona or in Madrid


What we offer

  • Flexible remote work
  • International working environment
  • Dining and leisure area
  • Coffee point on each floor with coffee and tea for free


20€ for all new diners with the code “AURESTO” !
Want to try us out? To support the restaurant industry TheFork is launching the "La France au resto" campaign and is offering € 20 to all new diners. If you already dined with us before, spread the word and invite a friend to invite you out.
Find out more at  (FR : 
*Offer available only with booking from the app from 15/07/21 to 15/09/21 | min. expense of 21 € and payment with TheFork PAY
Read terms and conditions at  FR : 



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