We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective and experiences, so we can collectively revolutionize travel and together find the good out there.

Tripadvisor is seeking an experienced Senior SMB Sales Manager to lead a team of Business Development Sales Executives and Customer Success Executives in the Hotels Solutions organization within Tripadvisor to execute flawlessly and exceed on their revenue targets and KPIs. The position will influence the successful growth of our transactional business, extending to recruiting, training, coaching, motivating, forecasting, and pipeline management among others. This team focuses on both new business opportunities and retention/customer success activities across the AMER region (North America and LATAM). The ideal candidate will be a hands-on, results-driven and a programmatic manager that will coach and motivate the team to exceed their targets.

Responsibilities

  • Exceed Revenue targets and related KPIs on a quarterly, and annual basis.
  • Define and execute territory sales plans for assigned geographic territory – AMER to achieve or exceed revenue targets
  • Ensure optimal coverage of all territories at all times.
  • Coaching approach on customer engagement skills such as negotiation, objection-handling and closing.
  • Directly involved with Sales in supporting the progression and closure of key deals.
  • Efficiently and effectively handle a high volume of sales calls in a metrics-driven sales centre.
  • Execute on weekly forecast and pipeline review governance model
  • Work closely with other functions of the business such as Optimization, Continuity, Order Management, Customer Service and Analytics
  • Work closely with marketing, sales programs and other teams to develop strategies for new geographies, products and value segments.
  • Work to on-board new talent and improve the ramp time for full productivity
  • Provide support to the team by handling customer call escalations; answering questions that the sales reps are not able to, and addressing customer service issues.
  • Listen to phone calls throughout the day to improve performance and ensure Quality Assurance levels are met.
  • Track and report on Key Performance Indicators.
  • Hold team accountable and inspire them to achieve results.
  • Liaise with relevant internal stakeholders quickly and effectively to resolve issues when they arise.
  • Help to create a team environment that rewards achievement and makes individual want to come to work each day.
  • Significantly grow the existing business by ensuring we have the best Business Development and Customer Success processes in place.

Requirements

  • Extensive experience in a similar role in a B2B service environment with demonstrated consistent success in achieving targets.
  • Self-motivation, self-management and professionalism with advanced organizational, negotiation, problem solving skills and team building skills.
  • Strong leadership skills and ability to motivate and inspire a team and demonstrated ability to coach others to improve their performance in a call centre environment.
  • Working knowledge of CRM for lead, contact, pipe, forecast management.
  • Ability to analyse data to improve sales effectiveness.
  • Familiarity with software licensing and policies and generating customer quotations is desired.
  • Strong organization/prioritization skills; proven ability to consistently meet deadlines.
  • Strong listening, probing, and phone skills.
  • Thoroughly familiar with the use of spreadsheets, word processors, and the web.
  • Ability to work well both autonomously and within a team environment.
  • Bachelor’s degree
  • Fluency in English and Spanish is highly desirable

 

Apply for this Job

* Required

  
  


Demographics

Individuals seeking employment at Tripadvisor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any characteristic protected by law. Tripadvisor is committed to creating an inclusive culture. If you choose to share this information, it will allow us to track the effectiveness of our recruiting efforts and to monitor the diversity of our applicant pool for all roles and levels.

Please consider answering the following voluntary questions. Completion is entirely voluntary. Should you choose to answer any of the questions, your answers will not be considered in the hiring process or thereafter, and any information you do provide will be stored confidentially and securely and only used for the above purposes.  Conversely, if you choose not to complete this section or provide this information it will not adversely impact your application.  

You may review our Privacy and Cookie Statement here.

My gender identity is









My sexual orientation is



I identify as











My military status is




U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Tripadvisor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.