Hotel Solutions

We are looking for an experienced Senior Inside Sales Manager to lead a high performing team of revenue quota-carrying inside sales executives. The Inside Sales team is known internally as Business Development. This team focuses on engaging with our prospects and positioning our hotel solutions so that we can gain new customers and expand our customer base to be the partner of choice for the hospitality industry. This team is responsible for negotiation and closing all new business.

The successful candidate will lead a team of up to 10 Business Development Executives in the Inside Sales organization to execute flawlessly and exceed on their revenue targets and KPIs.  This role manages the Sales Executives who make outbound calls to a designated territory of prospects, positioning our hotel solutions and create pipeline and forecasts to reach monthly and quarterly targets.

The position will have influence on hiring, training, and the development of the Business Development team, which focus on new business opportunities with independent boutique hotels throughout the Region.  This position will have access to processes and tools to support their success in this role.  The ideal candidate will be results-driven, execution focused and hand-on, coaching and motivating the team to exceed targets.

Responsibilities:

  • Exceed Revenue targets and related KPIs on a monthly, quarterly, and annual basis.
  • Efficiently and effectively handle a high volume of outbound calls in a metrics-driven inside sales center.
  • Ensure optimal coverage of all territories at all times.
  • Coaching approach on customer engagement skills such as negotiation, objection-handling and closing skills.
  • Execute on weekly forecast and pipeline review governance model
  • Work across other core disciplines in Inside Sales to ensure smooth touchpoints and handovers
  • Work to onboard new talent and improve the ramp time for full productivity
  • Provide support to the team by handling customer call escalations; answering questions that the sales reps are not able to, and addressing customer service issues.
  • Listen to phone calls throughout the day to improve performance and ensure Quality Assurance levels are met.
  • Track and report on Key Performance Indicators.
  • Liaise with relevant internal stakeholders quickly and effectively to resolve sales issues when they arise.
  • Hold team accountable and inspire them to achieve results.
  • Help to create a team environment that rewards achievement and makes individual want to come to work each day.
  • Significantly grow the existing business by ensuring we have the best Business Development processes in place

 Requirements

  • 5+ years’ experience in a similar managerial role in an Inside Sales environment selling B2B services; must have demonstrated consistent success in achievement targets
  • 10+ years of overall sales experience.
  • Strong leadership skills and ability to motivate and inspire a team and demonstrated ability to coach others to improve their performance in a call center environment.
  • Working knowledge of CRM for lead, contact, pipe, forecast management
  • Ability to analyze data to improve sales effectiveness
  • Familiarity with software licensing and policies and generating customer quotations is desired
  • Strong organization/prioritization skills; proven ability to consistently meet deadlines
  • Strong listening, probing, and phone skills
  • Thoroughly familiar with the use of spreadsheets, word processors, and the web.
  • Ability to work well both autonomously and within a team environment.
  • Bachelor’s degree
  • Fluency in a second language (Spanish) is a plus

*LI-LR1

Apply for this Job
* Required
(Optional)
Almost there! Review your information then click 'Submit Application' to apply.

File   X
File   X


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at TripAdvisor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.


Share this job: