TripAdvisor Experiences is looking for a Associate Operations Manager, Retention & Growth to join our Supply team in San Francisco. The TripAdvisor Experiences Supply team is a globally distributed team that facilitates the acquisition, onboarding, optimization, and retention of tour and activity providers who are primarily small, local businesses focused on delivering high-quality experiences to travelers.
The Associate Operations Manager, Retention & Growth will be responsible for ensuring the smooth operation of our global account management team and will report to the Retention & Growth Operations Manager.
To succeed in this role, the ideal candidate must be an experienced self-starter who is comfortable moving quickly and using judgment to prioritize and manage multiple ongoing initiatives.
Key Duties & Responsibilities
- Project management of complex, interdepartmental challenges through collaboration, organization, and big-picture planning.
- Design, roll out, and, measure key account management improvement processes.
- Develop and maintain Salesforce reports and dashboards related to key processes.
- Collect feedback from internal stakeholders related to top accounts and propose solutions to critical problems.
- Data collection and analysis to support business proposals and determine success.
- Answer day-to-day questions from account management team related to tools and processes
- Identify training opportunities and share insights with training team and regional managers.
- Facilitate change management across a remote account management team.
- Other projects as assigned.
Key Skills / Experience / Knowledge
- Bachelor’s Degree in Business, Analytics, Marketing, or related field
- 3-5 years of related work experience
- Salesforce experience required; Salesforce admin, JIRA, and SQL experience preferred
- Strong work ethic with a high degree of accuracy and a keen eye for detail and follow-through
- Team player with a positive attitude; keen to take on new challenges and learn new skills
- Thrives in a dynamic environment with constant data-driven iteration
- A genuine love of travel
TripAdvisor provides a unique, global work environment that captures the speed, innovation and excitement of a startup, at a thriving, growing and well-established industry brand. At TripAdvisor, you will be part of a dynamic, fun, and energetic team where you can immediately make meaningful contributions.