TheFork, a TripAdvisor® Company is the leading online restaurants reservation platform in Europe with a network of more than 50,000 restaurants worldwide, more than 18 million monthly visits, 11 millions of opinions and more than 13,000 restaurants in Italy. The platform operates as "LaFourchette"in France and Switzerland as "ElTenedor" in Spain, as "TheFork" in Italy, Belgium, Portugal, Brazil, Sweden and Denmark . It also operates in English as "TheFork.com“, as Dimmi in Australia and as IENS in the Netherlands.

TheFork connects restaurants and diners website and application, as well as through TripAdvisor. Users can easily select a restaurant according to their own criteria (such as the localization, type of cuisine, restaurant type and average price), consult their reviews, check real-time availability and instantly book online. For restaurants, TheFork provides a software solution, TheFork Manager, which enables restaurants to optimize reservation management, streamline operations and ultimately improve service and revenues, following Yield Management principles of price variability relative to time, a practice used successfully in the travel and hotel industries.

We are always looking for passionate, data driven, user oriented and humble colleagues, ready to change an industry.

What you will do:

Overall, the mission of the Customer Operation team is to help and delight customers (b2b, b2c and internal), find the root causes of issues, scale, feed central business with feedbacks and add value to each contact, all of this in the most efficient way.

As a Business Analyst, you will be part of the Data team led by a Chief Data Officer. The Data team gathers all business analysts, data scientists, web analysts and data engineers from the whole company.

Dedicated to the Customer Ops team, you will work hand in hand with our Customer Operations team to perfectly understand our operations and data model and deliver best in class analysis to support decision-making, performance management and customer knowledge.

Main responsibilities:

  • Overall, the mission of the Customer Operation team is to help and delight customers (b2b, b2c and internal), find the root causes of issues, scale, feed central business with feedbacks and add value to each contact, all of this in the most efficient way.

    As a Business Analyst, you will be part of the Data team led by a Chief Data Officer. The Data team gathers all business analysts, data scientists, web analysts and data engineers from the whole company.

    Dedicated to the Customer Ops team, you will work hand in hand with our Customer Operations team to perfectly understand our operations and data model and deliver best in class analysis to support decision-making, performance management and customer knowledge.

    • Feed the Business:
      • Identify reporting needs of different business teams
      • Define reports specifications
      • Validate indicators definition with all Data Stewarts if needed
      • Work with Business Owner for the best shape of restitution
      • Generate reliable reports to support perf monitoring and decision making
      • Ensure the data reliability for the needed indicators
      • Implement BI reports and tools
      • Systematic approach to automate all reporting activities
      • Build a comprehensive reporting machine to provide insights to Operations teams
      • Scale
      • Assist with ad hoc queries and provide analytical support to our fast growing business units

    • Find the needle:
      • Generate insights from large datasets to support decision making
      • Identify key success indicators and define best practices for measurement and reporting
      • Understand and illustrate team Performance

    • Grow our customer knowledge (regarding the global data roadmap)
      • Track and decrypt customer behaviors for both restaurants and users

Who you are:

  • Business Savvy : Master’s Degree of a Business or Engineering School
  • Knowledgeable: 2/3 years of experience in an analytical role (Ideal backgrounds include: a similar business analyst role at a web company, a data-based consulting role, or other data strategy type positions)
  • Data lover: excellent Excel and SQL skills as a prerequisite (Tableau is a plus)
  • Structured: Excellent analytical skills involving massive data analysis
  • Insights oriented: Ability to work with large dataset and summarizing findings in a clear format
  • Never stop learning : Willing to learn new tools & skills: statistical techniques, programming languages & tools (SAS, Python) & SQL, Knowledge of Report Tool (Tableau)
  • Proactive and accountable : Autonomy to deliver high in-depth and reliable analysis in a fast-paced environment
  • International environment : English and Spanish fluent (French would be highly valued)
  • Excellent written and verbal communication skills

 

What we offer:

  • Permanent contract
  • Competitive fixed salary
  • Ticket Restaurant
  • International working environment
  • Compensation for practicing sports in any gym in Barcelona
  • Interesting discount in private health insurance 
  • Dining and leisure area + terrace 
  • Coffee point on each floor with coffee and tea for free
  • Well-being activities and benefits (massages, fresh fruit, free snacks, team building events, etc.)

 

 

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